Acute Care Survey

The NBHC conducts the New Brunswick Hospital Patient Care Experience Survey to evaluate the quality of hospital care provided to New Brunswick patients. The purpose is to inform citizens on the quality of hospital care in the province, as well as to help decision-makers and planners improve how they manage hospital services and provide them with the needed benchmarks to flag gaps and highlight accomplishments.

The survey is completed by medical, surgical and maternity patients, 18 years of age or older with at least one overnight stay, discharged from a New Brunswick acute care hospital during the reference period. For the 2019 edition of the survey, the reference period is from December 2018 to March 2019.

 

Areas of care covered

The areas of care covered by the Acute Care Survey include:

  • Admission process
  • Cleanliness
  • Communication
  • Coordination of care
  • Cultural values
  • Discharge/transition
  • Emotional support
  • Food quality
  • Information about condition and treatment
  • Involvement in decision-making
  • Language of service
  • Overall satisfaction
  • Pain control
  • Quietness at night
  • Responsiveness
  • Safety
  • Visiting hours

Hospitals included in Acute Care Survey

hospital map - en.png

 

Results

Results are presented for New Brunswick, Horizon and Vitalité Health Networks as well as participating hospitals. Results are also available by gender, educational level, age group, preferred language of service, race/ethnicity and for immigrants.

 

2019 Edition of the Acute Care Survey

In 2019, 6,201 hospital patients responded to our survey. (43% response rate)

 

Results from the 2019 edition of the Hospital Patient Care Experience Survey

Infographic - Hospital Experience in New Brunswick in 2019

Letter to the Minister from NBHC Chair Roger Léger

Survey results in Excel format

 

 

2016 Edition of the Acute Care Survey

In 2016, 6,733 hospital patients responded to our survey. (46% response rate)

 

Hospital Patient Care Experience in New Brunswick

Infographic - Hospital Experience in New Brunswick in 2016

Survey results in Excel format

 

 

2013 Edition of the Acute Care Survey

In 2013, 4,768 hospital patients responded to our survey. (45.5% response rate)

 

Hospital Patient Care Experience in New Brunswick

 

 

2010 Edition of the Acute Care Survey

In 2010, 5,371 hospital patients responded to our survey. (50% response rate)

 

Hospital Patient Care Experience in New Brunswick

 

Download questionnaires

2019 edition Questionnaire
2016 edition Questionnaire
2013 edition Questionnaire
2010 edition Questionnaire

 

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