Home Care Survey

The Home Care Survey evaluates home care services whose costs are being entirely or partially covered by public funds. The survey asks New Brunswickers about their experiences with several key dimensions of quality of home care such as safety, provider/client communication, client and family centered care, overall satisfaction with services, and equity based on preferred language of service.  

Home care is a range of health and support services received at home that help individuals achieve and maintain optimal health, well-being and functional ability through a process of assessment, case coordination, and/or the provision of services.

Survey methodology

For the purposes of this survey, home care services are divided into two categories. The first category consists of services provided by health professionals under the Extra-Mural Program. The second category consists of personal care services provided by home support workers under the Long Term Care Program or the Disability Support Program. The survey targeted clients of all ages for the former category, and clients 19 years or older for the latter.

About the questionnaire

The Home Care Survey questionnaire is an adaptation from the 2010 Home Health Care CAHPS® Survey implemented in the United States. Every effort was made to keep the same wording of questions and response options throughout the design process; however, some modifications were made to better align with the New Brunswick situation. The survey was conducted by telephone in 2012, but since 2015, it is now conducted on paper or online.

About the results

Survey data was weighted by age and gender based on a complete snapshot of all clients who had recently received home care services. This estimation method is used so that survey results are representative of the actual population of citizens receiving home care services in New Brunswick.

The key indicators reported on by the NBHC are the following:

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2018 Edition of the Home Care Survey

In 2018, 6,937 clients of home care services responded to our survey.