Citizens [who have called Tele-Care 811] and give a favourable rating of 8, 9 or 10 for Tele-Care 811 services in the last 12 months [scale 0-10]

Table

Unit %

Year 2020 Year 2017
Province
New Brunswick
71.2
69.0 - 73.4
74.6
71.9 - 77.3
Health zones
Zone 1 - Moncton and South-East Area
73.4
69.0 - 77.9
74.8
69.5 - 80.1
Zone 2 - Fundy Shore and Saint John Area
65.9
61.0 - 70.8
71.6
65.4 - 77.7
Zone 3 - Fredericton and River Valley Area
69.9
65.9 - 73.9
71.8
65.8 - 77.7
Zone 4 - Madawaska and North-West Area
72.5
64.0 - 81.0
78.5
70.2 - 86.7
Zone 5 - Restigouche Area
72.8
63.1 - 82.5
76.0
63.0 - 89.0
Zone 6 - Bathurst and Acadian Peninsula Area
79.4
72.9 - 85.9
85.1
78.4 - 91.8
Zone 7 - Miramichi Area
72.1
62.2 - 82.0
75.1
62.6 - 87.6
Communities
Bathurst, Beresford, Petit-Rocher Area
77.2
65.4 - 88.9
84.5
74.1 - 94.8
Bouctouche, Richibucto, Saint-Antoine Area
70.9
58.8 - 83.1
S
Campbellton, Atholville, Tide Head Area
72.7
57.2 - 88.1
S
Caraquet, Paquetville, Bertrand Area
75.7
61.6 - 89.7
S
Dalhousie, Balmoral, Belledune Area
73.0
60.5 - 85.4
S
Dieppe and Memramcook
84.5
74.9 - 94.2
72.3
58.9 - 85.7
Douglas, Saint Marys, Doaktown Area
78.4
67.4 - 89.4
S
Edmundston, Rivière-Verte, Lac Baker Area
71.8
59.8 - 83.8
80.1
69.5 - 90.8
Florenceville-Bristol, Woodstock, Wakefield Area
65.2
53.9 - 76.5
S
Fredericton
76.6
69.8 - 83.5
79.9
70.5 - 89.2
Grand Bay-Westfield, Westfield, Greenwich Area
47.2
30.5 - 64.0
S
Grand Falls, Saint-Léonard, Drummond Area
71.4
56.8 - 85.9
S
Hillsborough, Riverside-Albert, Alma Area
S
S
Kedgwick, Saint-Quentin and Grimmer
S
S
Minto, Chipman, Cambridge-Narrows Area
S
S
Miramichi, Rogersville, Blackville Area
70.9
59.3 - 82.5
S
Moncton
66.8
57.3 - 76.2
74.3
64.5 - 84.0
Nackawic, McAdam, Canterbury Area
60.7
45.2 - 76.3
S
Neguac, Alnwick, Esgenoopetitj Area
S
S
New Maryland, Kingsclear, Lincoln Area
61.2
50.5 - 71.8
S
Oromocto, Gagetown, Fredericton Junction Area
72.2
61.7 - 82.7
S
Perth-Andover, Plaster Rock, Tobique Area
S
S
Quispamsis, Rothesay, Hampton Area
81.4
72.9 - 90.0
60.0
46.2 - 73.8
Riverview and Coverdale
73.9
62.2 - 85.5
S
Sackville, Dorchester, Port Elgin Area
74.8
61.0 - 88.6
S
Saint John, Simonds and Musquash
59.9
50.1 - 69.8
70.7
58.9 - 82.5
Salisbury and Petitcodiac
68.3
51.6 - 84.9
S
Shediac, Beaubassin East and Cap-Pelé
84.5
72.1 - 96.8
S
Shippagan, Lamèque, Inkerman Area
S
S
St. George, Grand Manan, Blacks Harbour Area
74.0
59.6 - 88.3
S
St. Stephen, Saint Andrews, Campobello Island Area
49.6
36.5 - 62.7
S
Sussex, Norton, Sussex Corner Area
76.2
65.3 - 87.1
87.9
78.4 - 97.3
Tracadie and Saint-Isidore
84.6
73.6 - 95.7
S
Age
18-64
69.5
66.9 - 72.2
73.8
70.7 - 76.9
65 and over
74.7
70.9 - 78.5
78.6
73.2 - 84.0
Sex at birth
Female
74.0
71.5 - 76.4
75.9
72.8 - 79.0
Male
64.5
60.1 - 69.0
71.9
66.4 - 77.3
Sexual orientation
Sexual minority people
54.7
43.9 - 65.5
n/a
Heterosexual people
72.4
70.2 - 74.7
n/a
Language
Preferred language of service: English
69.9
67.3 - 72.4
73.3
69.9 - 76.7
Preferred language of service: French
72.4
67.8 - 77.1
79.6
74.9 - 84.3
Indigenous identity
Indigenous
75.5
63.5 - 87.6
S
Non-Indigenous
71.1
68.8 - 73.3
75.1
72.4 - 77.8
Immigrant
Immigrants
66.7
57.7 - 75.7
66.0
51.1 - 81.0
Non-immigrants
69.5
67.3 - 71.8
75.2
72.4 - 77.9
Education level
High school or less
73.2
69.6 - 76.9
81.5
77.4 - 85.6
Postsecondary
68.8
66.1 - 71.6
71.4
68.0 - 74.9
Household income
Less than $25,000
67.3
62.1 - 72.6
78.3
72.5 - 84.0
$25,000 to less than $60,000
75.1
71.6 - 78.7
75.4
70.9 - 79.9
$60,000 or more
67.4
63.9 - 71.0
73.6
69.1 - 78.1
Persons with a disability
Without disability
72.2
69.5 - 74.9
76.1
72.9 - 79.2
With disability
66.1
62.4 - 69.9
70.3
65.0 - 75.6
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens [who have called Tele-Care 811] and give a favourable rating of 8, 9 or 10 for tele-care 811 services in the last 12 months [scale 0-10].

Source

New Brunswick Health Council, Primary Health Survey

Calculations

This indicator is based on respondents who have called Tele-Care in the last 12 months . This indicator is calculated by dividing the number of respondents who answered "8, 9 or 10" by the number of respondents who answered "0 to 10" to the question: Overall, using any number from 0 to 10, where 0 is the worst service possible and 10 is the best services possible, what number would you use to rate the service you received in the past 12 months from Tele-Care 811?

Notes

The 2020 edition of the Primary Health Survey (PHS) was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, NBHC had to assess the impact of surveying during the pandemic. Accordingly, advanced statistical analyses were performed to allow for comparison between the results obtained in 2020 and those obtained in previous PHS cycles. Despite these analyses, users are advised to use the PHS 2020 data with caution, especially when creating estimates for small sub-populations or when comparing it to other PHS editions.

Unit

%

Interpretation

Higher is better

NBHC code

PH_SAT8B_1