Citizens who have called Tele-Care 811 in the last 12 months

Table

Unit %

Year 2020 Year 2017 Year 2014 Year 2011
Province
New Brunswick
14.5
13.9 - 15.1
5.1
4.8 - 5.4
7.4
7.0 - 7.8
9.6
9.2 - 10.0
Health zones
Zone 1 - Moncton and South-East Area
13.7
12.5 - 14.9
5.3
4.7 - 5.9
8.4
7.7 - 9.2
10.7
9.8 - 11.6
Zone 2 - Fundy Shore and Saint John Area
15.6
14.2 - 17.0
5.1
4.5 - 5.8
6.7
6.0 - 7.4
8.5
7.7 - 9.3
Zone 3 - Fredericton and River Valley Area
18.9
17.5 - 20.2
5.6
4.9 - 6.3
7.5
6.7 - 8.2
9.1
8.2 - 10.0
Zone 4 - Madawaska and North-West Area
10.7
8.9 - 12.6
4.3
3.4 - 5.2
7.7
6.4 - 9.0
10.0
8.5 - 11.4
Zone 5 - Restigouche Area
11.5
9.2 - 13.9
4.2
2.9 - 5.4
6.3
4.4 - 8.2
8.3
6.6 - 10.1
Zone 6 - Bathurst and Acadian Peninsula Area
8.9
7.5 - 10.2
4.5
3.6 - 5.4
6.1
4.9 - 7.2
10.5
9.2 - 11.7
Zone 7 - Miramichi Area
12.8
10.2 - 15.3
4.9
3.6 - 6.2
7.7
5.9 - 9.6
8.9
7.5 - 10.3
Communities
Bathurst, Beresford, Petit-Rocher Area
10.0
7.3 - 12.6
5.7
4.2 - 7.2
5.5
3.6 - 7.3
11.6
9.5 - 13.8
Bouctouche, Richibucto, Saint-Antoine Area
9.4
7.2 - 11.7
4.8
3.2 - 6.3
3.1
1.8 - 4.4
6.6
4.7 - 8.4
Campbellton, Atholville, Tide Head Area
11.1
7.8 - 14.4
5.3
3.3 - 7.3
8.6
5.6 - 11.7
7.3
4.7 - 9.9
Caraquet, Paquetville, Bertrand Area
9.2
6.4 - 12.0
4.9
2.9 - 7.0
5.4
3.1 - 7.7
12.4
9.6 - 15.3
Dalhousie, Balmoral, Belledune Area
12.0
8.7 - 15.3
3.2
1.6 - 4.8
4.2
1.9 - 6.5
9.3
6.8 - 11.7
Dieppe and Memramcook
11.7
8.9 - 14.4
5.9
4.3 - 7.5
12.8
9.4 - 16.3
12.4
9.0 - 15.8
Douglas, Saint Marys, Doaktown Area
19.8
15.4 - 24.2
6.0
3.7 - 8.2
5.0
2.8 - 7.1
10.2
7.4 - 13.0
Edmundston, Rivière-Verte, Lac Baker Area
11.8
8.9 - 14.6
5.2
3.9 - 6.5
8.1
6.4 - 9.8
8.6
6.6 - 10.5
Florenceville-Bristol, Woodstock, Wakefield Area
12.8
9.9 - 15.7
4.9
3.2 - 6.7
6.2
4.8 - 7.7
7.5
5.8 - 9.3
Fredericton
21.9
18.9 - 24.9
7.4
5.8 - 9.1
9.8
7.7 - 11.9
11.1
8.8 - 13.4
Grand Bay-Westfield, Westfield, Greenwich Area
17.9
13.2 - 22.5
3.5
1.6 - 5.4
5.9
3.5 - 8.2
8.9
5.8 - 11.9
Grand Falls, Saint-Léonard, Drummond Area
9.7
6.9 - 12.6
3.3
1.8 - 4.7
8.3
5.9 - 10.8
13.4
10.4 - 16.3
Hillsborough, Riverside-Albert, Alma Area
18.1
12.3 - 24.0
4.8
2.0 - 7.6
6.6
3.2 - 9.9
5.0
2.3 - 7.7
Kedgwick, Saint-Quentin and Grimmer
8.4
4.3 - 12.6
3.0
0.8 - 5.2
S
7.1
4.2 - 10.0
Minto, Chipman, Cambridge-Narrows Area
15.0
10.4 - 19.5
2.5
0.9 - 4.2
4.8
2.9 - 6.7
7.3
4.8 - 9.8
Miramichi, Rogersville, Blackville Area
13.2
10.2 - 16.1
4.8
3.4 - 6.2
7.0
5.0 - 9.0
8.0
6.4 - 9.5
Moncton
16.0
13.3 - 18.8
5.7
4.5 - 6.8
9.4
7.8 - 10.9
12.3
10.5 - 14.2
Nackawic, McAdam, Canterbury Area
20.4
15.9 - 25.0
5.9
3.7 - 8.2
6.4
4.4 - 8.4
6.7
4.4 - 9.0
Neguac, Alnwick, Esgenoopetitj Area
10.8
6.1 - 15.5
5.5
2.4 - 8.5
10.7
5.7 - 15.6
12.8
9.1 - 16.4
New Maryland, Kingsclear, Lincoln Area
16.4
13.2 - 19.7
3.5
2.0 - 5.1
8.7
6.5 - 11.0
9.1
6.7 - 11.5
Oromocto, Gagetown, Fredericton Junction Area
24.5
20.6 - 28.5
5.9
3.9 - 7.8
6.6
4.7 - 8.5
9.6
7.0 - 12.3
Perth-Andover, Plaster Rock, Tobique Area
11.8
7.8 - 15.7
3.9
1.9 - 5.9
3.2
1.4 - 4.9
6.8
4.2 - 9.5
Quispamsis, Rothesay, Hampton Area
15.3
12.3 - 18.3
5.1
3.7 - 6.4
6.3
4.8 - 7.9
8.9
7.0 - 10.7
Riverview and Coverdale
15.2
11.9 - 18.4
3.7
2.3 - 5.1
8.3
5.9 - 10.6
10.5
7.8 - 13.3
Sackville, Dorchester, Port Elgin Area
12.8
9.1 - 16.6
7.8
5.4 - 10.2
5.4
3.0 - 7.8
10.9
7.5 - 14.3
Saint John, Simonds and Musquash
15.2
12.5 - 18.0
4.5
3.3 - 5.6
6.9
5.8 - 8.1
9.1
7.7 - 10.5
Salisbury and Petitcodiac
14.7
9.8 - 19.6
3.7
1.2 - 6.3
5.7
3.0 - 8.4
9.5
5.9 - 13.0
Shediac, Beaubassin East and Cap-Pelé
10.4
7.1 - 13.7
5.1
3.6 - 6.5
8.0
6.3 - 9.7
10.2
8.2 - 12.1
Shippagan, Lamèque, Inkerman Area
5.8
3.4 - 8.2
3.0
1.3 - 4.6
8.8
5.6 - 11.9
8.1
5.7 - 10.5
St. George, Grand Manan, Blacks Harbour Area
17.4
13.3 - 21.6
6.1
3.9 - 8.4
5.1
3.3 - 6.9
5.0
3.2 - 6.7
St. Stephen, Saint Andrews, Campobello Island Area
17.6
13.9 - 21.4
4.5
2.5 - 6.4
6.9
4.6 - 9.3
8.1
5.5 - 10.7
Sussex, Norton, Sussex Corner Area
13.9
10.6 - 17.1
7.8
5.9 - 9.8
7.4
5.6 - 9.3
7.8
5.8 - 9.9
Tracadie and Saint-Isidore
8.9
6.2 - 11.5
3.1
1.6 - 4.6
5.3
2.9 - 7.7
8.1
5.7 - 10.6
Age
18-64
16.2
15.4 - 17.0
5.7
5.3 - 6.1
8.1
7.7 - 8.6
10.6
10.1 - 11.1
65 and over
9.5
8.7 - 10.3
3.3
2.9 - 3.7
4.5
3.9 - 5.0
5.1
4.5 - 5.7
Sex at birth
Female
17.2
16.4 - 18.0
6.6
6.2 - 7.0
9.1
8.6 - 9.6
12.1
11.5 - 12.7
Male
11.7
10.8 - 12.6
3.6
3.1 - 4.0
5.5
5.0 - 6.1
6.8
6.3 - 7.4
Sexual orientation
Sexual minority people
22.9
18.9 - 26.9
n/a
n/a
n/a
Heterosexual people
14.1
13.5 - 14.7
n/a
n/a
n/a
Language
Preferred language of service: English
15.9
15.2 - 16.7
5.3
4.9 - 5.6
7.1
6.7 - 7.5
9.7
9.3 - 10.2
Preferred language of service: French
10.8
9.8 - 11.8
4.9
4.3 - 5.5
8.1
7.3 - 8.9
11.8
10.9 - 12.7
Indigenous identity
Indigenous
16.0
12.0 - 20.0
6.6
4.8 - 8.4
11.8
8.9 - 14.6
10.6
7.9 - 13.3
Non-Indigenous
14.5
13.9 - 15.1
5.1
4.8 - 5.4
7.3
6.9 - 7.7
9.5
9.1 - 9.9
Immigrant
Immigrants
19.2
16.4 - 22.0
4.6
3.3 - 5.9
n/a
n/a
Non-immigrants
14.1
13.5 - 14.7
5.2
4.8 - 5.5
n/a
n/a
Education level
High school or less
12.7
11.8 - 13.6
4.2
3.7 - 4.6
6.5
5.9 - 7.0
7.8
7.2 - 8.3
Postsecondary
15.4
14.7 - 16.2
5.8
5.3 - 6.2
8.0
7.5 - 8.5
10.9
10.3 - 11.4
Household income
Less than $25,000
15.9
14.4 - 17.4
5.5
4.7 - 6.2
8.7
7.8 - 9.6
10.4
9.5 - 11.4
$25,000 to less than $60,000
14.6
13.6 - 15.6
5.2
4.7 - 5.7
6.6
6.0 - 7.1
9.5
8.8 - 10.2
$60,000 or more
14.4
13.5 - 15.3
4.9
4.5 - 5.4
7.5
6.9 - 8.1
9.4
8.7 - 10.1
Persons with a disability
Without disability
13.3
12.6 - 13.9
4.8
4.5 - 5.2
6.8
6.3 - 7.2
n/a
With disability
18.4
17.1 - 19.6
6.1
5.5 - 6.8
9.5
8.7 - 10.3
n/a
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens who have called Tele-Care 811 in the last 12 months.

Source

New Brunswick Health Council, Primary Health Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "one time or more" by the number of respondents who answered "zero or more than zero" to the question: In the last 12 months, how many times did you call Tele-Care 811?

Notes

The 2020 edition of the Primary Health Survey (PHS) was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, NBHC had to assess the impact of surveying during the pandemic. Accordingly, advanced statistical analyses were performed to allow for comparison between the results obtained in 2020 and those obtained in previous PHS cycles. Despite these analyses, users are advised to use the PHS 2020 data with caution, especially when creating estimates for small sub-populations or when comparing it to other PHS editions.

Unit

%

NBHC code

PH_USE8A_1