Citizens receiving home care services from the Extra-Mural Program who reported that the staff always listened carefully to them in the last 2 months

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
88.4
87.6 - 89.1
87.6
86.8 - 88.4
87.0
86.1 - 87.8
92.4
91.6 - 93.2
Health zones
Zone 1 - Moncton and South-East Area
87.9
86.3 - 89.5
89.0
87.5 - 90.5
87.8
86.1 - 89.5
92.0
90.3 - 93.6
Zone 2 - Fundy Shore and Saint John Area
89.0
87.5 - 90.6
87.9
86.2 - 89.6
86.7
84.9 - 88.5
93.2
91.7 - 94.7
Zone 3 - Fredericton and River Valley Area
89.6
88.1 - 91.1
86.8
85.1 - 88.6
86.7
84.8 - 88.6
92.1
90.3 - 93.9
Zone 4 - Madawaska and North-West Area
85.0
82.0 - 88.0
84.6
81.8 - 87.4
83.3
80.4 - 86.3
89.9
87.0 - 92.7
Zone 5 - Restigouche Area
91.6
88.6 - 94.6
91.0
87.8 - 94.2
89.2
86.0 - 92.4
92.2
88.9 - 95.6
Zone 6 - Bathurst and Acadian Peninsula Area
85.9
83.2 - 88.5
86.8
84.3 - 89.2
88.4
85.8 - 91.0
93.7
91.4 - 96.1
Zone 7 - Miramichi Area
88.3
84.8 - 91.8
87.8
84.5 - 91.1
87.2
84.0 - 90.3
94.0
91.3 - 96.8
Communities
Bathurst, Beresford, Petit-Rocher Area
84.4
80.2 - 88.6
88.9
84.7 - 93.1
86.3
81.3 - 91.2
92.4
88.1 - 96.7
Bouctouche, Richibucto, Saint-Antoine Area
89.0
85.2 - 92.8
92.5
89.0 - 96.0
93.9
90.4 - 97.4
93.2
89.1 - 97.2
Campbellton, Atholville, Tide Head Area
92.7
88.6 - 96.7
90.9
86.5 - 95.3
86.0
80.8 - 91.2
89.9
84.7 - 95.0
Caraquet, Paquetville, Bertrand Area
86.0
80.0 - 92.0
87.6
82.5 - 92.7
86.1
80.3 - 91.9
96.4
92.5 - 100.0
Dalhousie, Balmoral, Belledune Area
90.6
86.2 - 95.0
91.1
86.4 - 95.8
92.1
88.2 - 96.0
95.1
91.0 - 99.1
Dieppe and Memramcook
95.2
91.7 - 98.6
93.6
89.8 - 97.5
90.7
85.8 - 95.6
93.2
87.8 - 98.6
Douglas, Saint Marys, Doaktown Area
86.4
79.5 - 93.3
90.1
84.2 - 96.0
80.6
70.7 - 90.5
93.2
86.8 - 99.7
Edmundston, Rivière-Verte, Lac Baker Area
82.5
78.2 - 86.8
82.7
78.8 - 86.5
85.2
81.2 - 89.1
88.2
84.1 - 92.3
Florenceville-Bristol, Woodstock, Wakefield Area
89.6
86.7 - 92.5
88.0
84.6 - 91.4
87.0
83.5 - 90.6
94.7
91.9 - 97.6
Fredericton
88.7
85.7 - 91.6
84.4
80.8 - 88.1
88.9
85.3 - 92.5
90.1
85.7 - 94.4
Grand Bay-Westfield, Westfield, Greenwich Area
87.5
78.4 - 96.7
90.3
83.4 - 97.3
97.7
93.7 - 100.0
95.2
89.2 - 100.0
Grand Falls, Saint-Léonard, Drummond Area
87.6
83.0 - 92.2
86.8
81.9 - 91.6
81.6
76.8 - 86.5
91.5
87.1 - 95.9
Hillsborough, Riverside-Albert, Alma Area
S
85.3
75.3 - 95.2
88.3
79.5 - 97.1
90.3
81.0 - 99.6
Kedgwick, Saint-Quentin and Grimmer
88.6
79.5 - 97.7
86.4
78.8 - 93.9
80.9
70.5 - 91.4
92.6
84.7 - 100.0
Minto, Chipman, Cambridge-Narrows Area
89.5
83.2 - 95.9
85.6
79.2 - 92.0
92.0
85.9 - 98.0
88.0
80.0 - 95.9
Miramichi, Rogersville, Blackville Area
87.9
84.0 - 91.8
88.5
85.1 - 92.0
88.0
84.6 - 91.3
93.7
90.6 - 96.8
Moncton
85.7
82.7 - 88.7
87.2
84.4 - 90.1
86.3
83.1 - 89.4
90.1
87.1 - 93.0
Nackawic, McAdam, Canterbury Area
95.9
91.8 - 100.0
84.0
77.2 - 90.7
92.6
87.7 - 97.5
97.6
93.8 - 100.0
Neguac, Alnwick, Esgenoopetitj Area
90.9
82.5 - 99.2
83.8
72.7 - 94.8
83.5
74.8 - 92.1
95.3
89.4 - 100.0
New Maryland, Kingsclear, Lincoln Area
89.5
84.7 - 94.2
90.3
85.2 - 95.3
79.3
71.7 - 86.8
97.7
94.1 - 100.0
Oromocto, Gagetown, Fredericton Junction Area
88.8
83.8 - 93.9
88.8
83.4 - 94.2
82.0
73.5 - 90.5
88.6
81.0 - 96.2
Perth-Andover, Plaster Rock, Tobique Area
91.4
86.9 - 95.9
86.6
81.0 - 92.2
84.9
78.4 - 91.3
86.7
79.8 - 93.5
Quispamsis, Rothesay, Hampton Area
92.2
89.0 - 95.5
88.6
84.2 - 93.0
87.4
81.9 - 92.9
88.9
83.7 - 94.2
Riverview and Coverdale
87.1
82.3 - 91.9
83.6
77.9 - 89.3
88.6
83.3 - 93.9
91.6
86.8 - 96.5
Sackville, Dorchester, Port Elgin Area
91.4
86.7 - 96.1
87.0
80.9 - 93.1
82.9
75.9 - 90.0
94.0
88.1 - 99.9
Saint John, Simonds and Musquash
87.1
84.3 - 89.9
84.6
81.5 - 87.7
84.3
81.0 - 87.5
92.0
89.4 - 94.7
Salisbury and Petitcodiac
83.0
73.1 - 92.9
92.4
85.3 - 99.6
87.1
78.8 - 95.4
93.3
85.6 - 100.0
Shediac, Beaubassin East and Cap-Pelé
87.0
82.3 - 91.8
90.7
87.5 - 94.0
86.5
82.5 - 90.5
94.4
90.8 - 98.1
Shippagan, Lamèque, Inkerman Area
85.4
78.8 - 92.0
87.3
81.4 - 93.2
91.6
87.1 - 96.0
96.4
92.1 - 100.0
St. George, Grand Manan, Blacks Harbour Area
96.8
94.4 - 99.1
88.0
83.2 - 92.8
84.3
79.0 - 89.7
94.7
91.1 - 98.2
St. Stephen, Saint Andrews, Campobello Island Area
88.3
84.6 - 91.9
93.4
90.4 - 96.4
87.5
83.2 - 91.8
97.5
95.0 - 100.0
Sussex, Norton, Sussex Corner Area
84.8
79.9 - 89.7
88.8
84.3 - 93.3
90.1
86.0 - 94.2
93.7
90.0 - 97.5
Tracadie and Saint-Isidore
89.0
83.5 - 94.6
83.6
78.8 - 88.5
90.4
85.0 - 95.9
91.2
85.4 - 96.9
Age
18-64
87.0
85.0 - 89.0
86.0
84.2 - 87.9
86.4
84.6 - 88.3
92.3
90.8 - 93.7
65 and over
88.8
87.9 - 89.6
88.3
87.4 - 89.1
87.3
86.4 - 88.3
92.6
91.7 - 93.6
Gender
Woman/Girl
88.2
87.1 - 89.2
87.2
86.2 - 88.3
86.0
84.9 - 87.2
92.3
91.3 - 93.3
Man/Boy
88.6
87.5 - 89.8
88.2
87.0 - 89.3
88.2
87.0 - 89.5
92.6
91.4 - 93.8
Language
Preferred language of service: English
88.7
87.8 - 89.6
88.0
87.1 - 89.0
87.0
86.0 - 88.0
92.7
91.8 - 93.6
Preferred language of service: French
86.4
84.5 - 88.2
86.2
84.5 - 87.9
86.9
85.1 - 88.6
91.8
90.1 - 93.4
Indigenous identity
Indigenous
76.9
67.9 - 85.9
84.0
76.9 - 91.0
85.6
79.2 - 92.1
86.5
80.7 - 92.4
Non-Indigenous
88.8
88.0 - 89.6
87.9
87.1 - 88.7
87.4
86.6 - 88.3
92.7
91.9 - 93.5
Education level
High school or less
88.3
87.3 - 89.3
87.9
87.0 - 88.9
86.8
85.8 - 87.8
92.4
91.4 - 93.3
Postsecondary
88.7
87.3 - 90.0
87.5
86.0 - 89.0
88.5
86.9 - 90.2
93.2
91.7 - 94.7
Household income
Less than $25,000
87.7
86.3 - 89.2
85.5
84.1 - 86.9
86.9
85.5 - 88.2
90.6
89.3 - 91.9
$25,000 to less than $60,000
88.9
87.4 - 90.3
90.1
88.7 - 91.4
87.8
86.3 - 89.4
94.4
93.2 - 95.6
$60,000 or more
90.9
88.5 - 93.3
87.9
84.9 - 91.0
90.5
87.6 - 93.4
92.1
89.3 - 94.9
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff always listened carefully to them in the last 2 months.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "always" by the number of respondents who answered "never, sometimes, usually or always" to the question: In the last 2 months, how often did Extra-Mural staff do each of the following: Listen carefully to you?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_COM03_1