Citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services

Table

Unit %

Year 2024 Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
73.1
72.1 - 74.0
64.2
63.1 - 65.4
70.4
69.2 - n/a
66.5
65.3 - 67.8
52.5
51.0 - 54.0
Health zones
Zone 1 - Moncton and South-East Area
75.0
73.1 - 76.8
68.5
66.2 - 70.9
71.9
69.6 - n/a
67.9
65.4 - 70.4
51.9
48.9 - 55.0
Zone 2 - Fundy Shore and Saint John Area
74.7
72.7 - 76.6
65.4
63.0 - 67.8
72.2
69.8 - n/a
67.3
64.6 - 69.9
57.6
54.5 - 60.6
Zone 3 - Fredericton and River Valley Area
75.4
73.4 - 77.4
66.2
63.8 - 68.6
73.6
71.2 - n/a
66.0
63.2 - 68.8
57.7
54.3 - 61.0
Zone 4 - Madawaska and North-West Area
58.2
54.7 - 61.7
56.1
51.7 - 60.5
66.2
62.3 - n/a
64.2
60.2 - 68.3
46.4
41.8 - 51.1
Zone 5 - Restigouche Area
74.7
70.4 - 79.0
68.9
63.7 - 74.1
67.5
62.0 - n/a
72.1
67.3 - 77.0
54.2
47.9 - 60.5
Zone 6 - Bathurst and Acadian Peninsula Area
63.9
60.8 - 67.0
49.6
45.6 - 53.7
58.9
55.1 - n/a
58.1
53.9 - 62.4
39.9
35.1 - 44.7
Zone 7 - Miramichi Area
81.5
77.7 - 85.3
64.2
59.1 - 69.2
72.9
68.3 - n/a
70.7
66.2 - 75.1
46.5
40.7 - 52.3
Communities
Bathurst, Beresford, Petit-Rocher Area
68.8
64.1 - 73.5
56.9
50.7 - 63.1
64.5
57.8 - n/a
66.7
59.8 - 73.7
44.3
35.8 - 52.8
Bouctouche, Richibucto, Saint-Antoine Area
76.4
72.3 - 80.5
64.4
58.6 - 70.2
79.4
73.6 - n/a
73.8
67.0 - 80.6
40.7
32.9 - 48.5
Campbellton, Atholville, Tide Head Area
73.1
66.7 - 79.4
60.4
52.2 - 68.5
69.5
62.2 - n/a
71.7
64.6 - 78.9
50.4
41.7 - 59.1
Caraquet, Paquetville, Bertrand Area
64.7
58.7 - 70.7
52.2
43.1 - 61.3
64.2
56.3 - n/a
55.2
46.3 - 64.0
44.9
34.1 - 55.7
Dalhousie, Balmoral, Belledune Area
76.1
70.2 - 82.1
76.2
69.6 - 82.8
65.4
57.1 - n/a
72.5
65.8 - 79.2
58.8
49.5 - 68.1
Dieppe and Memramcook
79.7
75.5 - 83.8
70.6
63.1 - 78.0
72.8
65.3 - n/a
67.6
58.8 - 76.3
42.7
31.6 - 53.7
Douglas, Saint Marys, Doaktown Area
75.7
68.1 - 83.3
76.3
67.6 - 85.0
78.7
70.1 - n/a
64.9
53.1 - 76.7
60.7
47.9 - 73.6
Edmundston, Rivière-Verte, Lac Baker Area
55.1
50.2 - 59.9
51.0
45.1 - 57.0
67.3
62.2 - n/a
59.6
53.8 - 65.4
43.9
37.5 - 50.3
Florenceville-Bristol, Woodstock, Wakefield Area
79.0
75.3 - 82.8
65.7
61.0 - 70.5
78.5
73.9 - n/a
67.4
62.1 - 72.7
54.0
47.6 - 60.4
Fredericton
68.5
64.3 - 72.8
64.8
60.2 - 69.4
71.6
66.7 - n/a
67.8
62.1 - 73.5
58.0
50.6 - 65.3
Grand Bay-Westfield, Westfield, Greenwich Area
S
62.9
50.0 - 75.8
76.6
65.9 - n/a
67.1
53.4 - 80.7
74.3
61.6 - 86.9
Grand Falls, Saint-Léonard, Drummond Area
68.6
62.5 - 74.6
64.0
56.8 - 71.2
72.1
65.3 - n/a
70.3
64.0 - 76.6
52.1
44.3 - 60.0
Hillsborough, Riverside-Albert, Alma Area
S
71.2
57.4 - 85.0
92.5
84.9 - n/a
81.1
70.6 - 91.7
46.6
30.8 - 62.3
Kedgwick, Saint-Quentin and Grimmer
S
53.9
38.2 - 69.6
46.5
34.3 - n/a
64.0
50.9 - 77.2
38.9
23.8 - 54.0
Minto, Chipman, Cambridge-Narrows Area
83.6
77.1 - 90.0
75.0
65.5 - 84.4
77.6
69.7 - n/a
57.1
45.5 - 68.7
67.7
56.0 - 79.4
Miramichi, Rogersville, Blackville Area
82.6
78.6 - 86.6
67.0
61.6 - 72.4
73.9
69.0 - n/a
73.6
68.8 - 78.3
47.6
41.1 - 54.1
Moncton
75.7
72.4 - 78.9
71.7
67.7 - 75.7
68.5
64.4 - n/a
66.0
61.6 - 70.5
52.9
47.9 - 58.0
Nackawic, McAdam, Canterbury Area
79.2
72.5 - 86.0
57.5
48.0 - 67.0
65.9
56.8 - n/a
67.7
57.8 - 77.5
52.1
39.4 - 64.7
Neguac, Alnwick, Esgenoopetitj Area
S
50.0
36.7 - 63.3
S
57.8
46.0 - 69.7
41.8
28.1 - 55.5
New Maryland, Kingsclear, Lincoln Area
74.6
68.6 - 80.6
65.9
58.1 - 73.6
75.2
67.5 - n/a
63.8
54.6 - 73.1
57.2
45.2 - 69.2
Oromocto, Gagetown, Fredericton Junction Area
77.2
71.5 - 82.9
64.2
55.9 - 72.5
64.1
55.5 - n/a
67.3
56.2 - 78.3
69.3
58.2 - 80.3
Perth-Andover, Plaster Rock, Tobique Area
77.8
70.1 - 85.4
68.1
60.5 - 75.8
72.0
64.0 - n/a
64.2
55.0 - 73.4
53.0
42.7 - 63.2
Quispamsis, Rothesay, Hampton Area
72.9
68.5 - 77.3
66.6
60.8 - 72.3
73.6
67.1 - n/a
57.3
48.8 - 65.8
48.1
39.4 - 56.7
Riverview and Coverdale
79.9
74.7 - 85.1
69.6
62.9 - 76.2
71.3
64.1 - n/a
64.8
56.9 - 72.8
68.0
59.7 - 76.3
Sackville, Dorchester, Port Elgin Area
66.4
59.9 - 72.9
62.2
53.1 - 71.3
69.8
61.2 - n/a
69.4
60.7 - 78.2
58.7
45.9 - 71.5
Saint John, Simonds and Musquash
72.6
69.0 - 76.2
65.3
61.2 - 69.3
67.3
63.0 - n/a
71.1
66.9 - 75.3
61.1
56.3 - 65.9
Salisbury and Petitcodiac
S
69.5
57.5 - 81.4
71.1
58.6 - n/a
68.0
56.2 - 79.8
S
Shediac, Beaubassin East and Cap-Pelé
68.9
62.5 - 75.3
66.8
59.7 - 74.0
70.2
64.9 - n/a
65.6
59.7 - 71.5
47.3
39.2 - 55.4
Shippagan, Lamèque, Inkerman Area
57.8
49.4 - 66.1
36.5
27.0 - 46.0
49.7
39.8 - n/a
53.7
44.8 - 62.7
35.6
24.8 - 46.4
St. George, Grand Manan, Blacks Harbour Area
73.9
68.4 - 79.3
59.0
52.0 - 66.1
75.7
69.0 - n/a
60.8
53.2 - 68.5
49.4
41.2 - 57.6
St. Stephen, Saint Andrews, Campobello Island Area
76.3
71.9 - 80.7
69.1
63.5 - 74.7
79.6
74.4 - n/a
67.8
61.3 - 74.2
62.3
54.4 - 70.3
Sussex, Norton, Sussex Corner Area
81.6
77.1 - 86.0
65.8
59.1 - 72.4
72.3
65.6 - n/a
71.0
64.4 - 77.7
54.3
46.4 - 62.1
Tracadie and Saint-Isidore
59.9
53.0 - 66.9
45.9
36.9 - 54.8
54.7
47.5 - n/a
51.5
41.4 - 61.6
32.9
23.3 - 42.5
Age
18-64
68.5
65.9 - 71.1
61.2
58.3 - 64.1
65.1
62.4 - n/a
62.3
59.5 - 65.0
48.3
45.6 - 51.0
65 and over
74.0
72.9 - 75.0
65.2
63.9 - 66.5
72.5
71.2 - n/a
69.4
68.0 - 70.8
54.8
52.9 - 56.6
Gender
Female
72.6
71.3 - 73.8
62.6
61.0 - 64.2
69.6
68.1 - n/a
65.0
63.3 - 66.7
52.4
50.4 - 54.3
Male
74.5
73.0 - 75.9
66.2
64.5 - 68.0
71.4
69.6 - n/a
68.4
66.5 - 70.3
52.7
50.4 - 55.1
2SLGBTQIA+ status
2SLGBTQIA+
S
n/a
n/a
n/a
n/a
Language
Most comfortable in English
76.2
75.1 - 77.3
n/a
n/a
n/a
n/a
Most comfortable in French
60.3
58.1 - 62.6
n/a
n/a
n/a
n/a
Comfortable in both English and French
74.9
71.6 - 78.2
n/a
n/a
n/a
n/a
Indigenous identity
Indigenous
73.1
65.8 - 80.5
58.6
48.5 - 68.7
68.9
59.7 - n/a
68.7
59.9 - 77.5
53.6
44.9 - 62.4
Immigrant
Immigrants
69.6
62.6 - 76.6
n/a
n/a
n/a
n/a
Education level
High school or less
73.5
72.3 - 74.8
64.2
62.7 - 65.7
71.2
69.8 - n/a
65.3
63.8 - 66.8
51.9
50.1 - 53.7
Postsecondary
73.6
72.0 - 75.2
65.1
63.0 - 67.2
69.8
67.6 - n/a
69.4
66.9 - 71.9
56.2
53.2 - 59.2
Disability or special need
Disability or special need
69.4
67.0 - 71.9
n/a
n/a
n/a
n/a
Household income
Less than $30,000
73.2
71.8 - 74.7
n/a
n/a
n/a
n/a
$30,000 to less than $60,000
74.0
72.0 - 75.9
n/a
n/a
n/a
n/a
$60,000 or more
71.8
68.8 - 74.9
n/a
n/a
n/a
n/a
Racialized groups
Racialized groups
77.9
71.1 - 84.7
n/a
n/a
n/a
n/a
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "yes" by the number of respondents who answered "yes or no" to the question: Do you know who to contact if you want to make a complaint about your home care services?

Unit

%

Interpretation

Higher is better

NBHC code

XM_PGMCO_1

Charts

Maps