Citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
64.2
63.1 - 65.4
70.4
69.2 - n/a
66.5
65.3 - 67.8
52.5
51.0 - 54.0
Health zones
Zone 1 - Moncton and South-East Area
68.5
66.2 - 70.9
71.9
69.6 - n/a
67.9
65.4 - 70.4
51.9
48.9 - 55.0
Zone 2 - Fundy Shore and Saint John Area
65.4
63.0 - 67.8
72.2
69.8 - n/a
67.3
64.6 - 69.9
57.6
54.5 - 60.6
Zone 3 - Fredericton and River Valley Area
66.2
63.8 - 68.6
73.6
71.2 - n/a
66.0
63.2 - 68.8
57.7
54.3 - 61.0
Zone 4 - Madawaska and North-West Area
56.1
51.7 - 60.5
66.2
62.3 - n/a
64.2
60.2 - 68.3
46.4
41.8 - 51.1
Zone 5 - Restigouche Area
68.9
63.7 - 74.1
67.5
62.0 - n/a
72.1
67.3 - 77.0
54.2
47.9 - 60.5
Zone 6 - Bathurst and Acadian Peninsula Area
49.6
45.6 - 53.7
58.9
55.1 - n/a
58.1
53.9 - 62.4
39.9
35.1 - 44.7
Zone 7 - Miramichi Area
64.2
59.1 - 69.2
72.9
68.3 - n/a
70.7
66.2 - 75.1
46.5
40.7 - 52.3
Communities
Bathurst, Beresford, Petit-Rocher Area
56.9
50.7 - 63.1
64.5
57.8 - n/a
66.7
59.8 - 73.7
44.3
35.8 - 52.8
Bouctouche, Richibucto, Saint-Antoine Area
64.4
58.6 - 70.2
79.4
73.6 - n/a
73.8
67.0 - 80.6
40.7
32.9 - 48.5
Campbellton, Atholville, Tide Head Area
60.4
52.2 - 68.5
69.5
62.2 - n/a
71.7
64.6 - 78.9
50.4
41.7 - 59.1
Caraquet, Paquetville, Bertrand Area
52.2
43.1 - 61.3
64.2
56.3 - n/a
55.2
46.3 - 64.0
44.9
34.1 - 55.7
Dalhousie, Balmoral, Belledune Area
76.2
69.6 - 82.8
65.4
57.1 - n/a
72.5
65.8 - 79.2
58.8
49.5 - 68.1
Dieppe and Memramcook
70.6
63.1 - 78.0
72.8
65.3 - n/a
67.6
58.8 - 76.3
42.7
31.6 - 53.7
Douglas, Saint Marys, Doaktown Area
76.3
67.6 - 85.0
78.7
70.1 - n/a
64.9
53.1 - 76.7
60.7
47.9 - 73.6
Edmundston, Rivière-Verte, Lac Baker Area
51.0
45.1 - 57.0
67.3
62.2 - n/a
59.6
53.8 - 65.4
43.9
37.5 - 50.3
Florenceville-Bristol, Woodstock, Wakefield Area
65.7
61.0 - 70.5
78.5
73.9 - n/a
67.4
62.1 - 72.7
54.0
47.6 - 60.4
Fredericton
64.8
60.2 - 69.4
71.6
66.7 - n/a
67.8
62.1 - 73.5
58.0
50.6 - 65.3
Grand Bay-Westfield, Westfield, Greenwich Area
62.9
50.0 - 75.8
76.6
65.9 - n/a
67.1
53.4 - 80.7
74.3
61.6 - 86.9
Grand Falls, Saint-Léonard, Drummond Area
64.0
56.8 - 71.2
72.1
65.3 - n/a
70.3
64.0 - 76.6
52.1
44.3 - 60.0
Hillsborough, Riverside-Albert, Alma Area
71.2
57.4 - 85.0
92.5
84.9 - n/a
81.1
70.6 - 91.7
46.6
30.8 - 62.3
Kedgwick, Saint-Quentin and Grimmer
53.9
38.2 - 69.6
46.5
34.3 - n/a
64.0
50.9 - 77.2
38.9
23.8 - 54.0
Minto, Chipman, Cambridge-Narrows Area
75.0
65.5 - 84.4
77.6
69.7 - n/a
57.1
45.5 - 68.7
67.7
56.0 - 79.4
Miramichi, Rogersville, Blackville Area
67.0
61.6 - 72.4
73.9
69.0 - n/a
73.6
68.8 - 78.3
47.6
41.1 - 54.1
Moncton
71.7
67.7 - 75.7
68.5
64.4 - n/a
66.0
61.6 - 70.5
52.9
47.9 - 58.0
Nackawic, McAdam, Canterbury Area
57.5
48.0 - 67.0
65.9
56.8 - n/a
67.7
57.8 - 77.5
52.1
39.4 - 64.7
Neguac, Alnwick, Esgenoopetitj Area
50.0
36.7 - 63.3
S
57.8
46.0 - 69.7
41.8
28.1 - 55.5
New Maryland, Kingsclear, Lincoln Area
65.9
58.1 - 73.6
75.2
67.5 - n/a
63.8
54.6 - 73.1
57.2
45.2 - 69.2
Oromocto, Gagetown, Fredericton Junction Area
64.2
55.9 - 72.5
64.1
55.5 - n/a
67.3
56.2 - 78.3
69.3
58.2 - 80.3
Perth-Andover, Plaster Rock, Tobique Area
68.1
60.5 - 75.8
72.0
64.0 - n/a
64.2
55.0 - 73.4
53.0
42.7 - 63.2
Quispamsis, Rothesay, Hampton Area
66.6
60.8 - 72.3
73.6
67.1 - n/a
57.3
48.8 - 65.8
48.1
39.4 - 56.7
Riverview and Coverdale
69.6
62.9 - 76.2
71.3
64.1 - n/a
64.8
56.9 - 72.8
68.0
59.7 - 76.3
Sackville, Dorchester, Port Elgin Area
62.2
53.1 - 71.3
69.8
61.2 - n/a
69.4
60.7 - 78.2
58.7
45.9 - 71.5
Saint John, Simonds and Musquash
65.3
61.2 - 69.3
67.3
63.0 - n/a
71.1
66.9 - 75.3
61.1
56.3 - 65.9
Salisbury and Petitcodiac
69.5
57.5 - 81.4
71.1
58.6 - n/a
68.0
56.2 - 79.8
S
Shediac, Beaubassin East and Cap-Pelé
66.8
59.7 - 74.0
70.2
64.9 - n/a
65.6
59.7 - 71.5
47.3
39.2 - 55.4
Shippagan, Lamèque, Inkerman Area
36.5
27.0 - 46.0
49.7
39.8 - n/a
53.7
44.8 - 62.7
35.6
24.8 - 46.4
St. George, Grand Manan, Blacks Harbour Area
59.0
52.0 - 66.1
75.7
69.0 - n/a
60.8
53.2 - 68.5
49.4
41.2 - 57.6
St. Stephen, Saint Andrews, Campobello Island Area
69.1
63.5 - 74.7
79.6
74.4 - n/a
67.8
61.3 - 74.2
62.3
54.4 - 70.3
Sussex, Norton, Sussex Corner Area
65.8
59.1 - 72.4
72.3
65.6 - n/a
71.0
64.4 - 77.7
54.3
46.4 - 62.1
Tracadie and Saint-Isidore
45.9
36.9 - 54.8
54.7
47.5 - n/a
51.5
41.4 - 61.6
32.9
23.3 - 42.5
Age
18-64
61.2
58.3 - 64.1
65.1
62.4 - n/a
62.3
59.5 - 65.0
48.3
45.6 - 51.0
65 and over
65.2
63.9 - 66.5
72.5
71.2 - n/a
69.4
68.0 - 70.8
54.8
52.9 - 56.6
Gender
Woman/Girl
62.6
61.0 - 64.2
69.6
68.1 - n/a
65.0
63.3 - 66.7
52.4
50.4 - 54.3
Man/Boy
66.2
64.5 - 68.0
71.4
69.6 - n/a
68.4
66.5 - 70.3
52.7
50.4 - 55.1
Language
Preferred language of service: English
66.9
65.6 - 68.3
72.8
71.5 - n/a
68.2
66.7 - 69.7
56.3
54.6 - 58.1
Preferred language of service: French
53.5
50.7 - 56.4
62.2
59.6 - n/a
60.7
58.1 - 63.4
42.9
40.0 - 45.8
Indigenous identity
Indigenous
58.6
48.5 - 68.7
68.9
59.7 - n/a
68.7
59.9 - 77.5
53.6
44.9 - 62.4
Non-Indigenous
64.4
63.2 - 65.7
70.4
69.1 - n/a
66.6
65.2 - 67.9
52.5
50.9 - 54.0
Education level
High school or less
64.2
62.7 - 65.7
71.2
69.8 - n/a
65.3
63.8 - 66.8
51.9
50.1 - 53.7
Postsecondary
65.1
63.0 - 67.2
69.8
67.6 - n/a
69.4
66.9 - 71.9
56.2
53.2 - 59.2
Household income
Less than $25,000
60.9
58.7 - 63.1
68.4
66.4 - n/a
64.8
62.8 - 66.8
51.8
49.5 - 54.1
$25,000 to less than $60,000
65.8
63.5 - 68.0
73.6
71.6 - n/a
69.0
66.7 - 71.4
51.8
49.1 - 54.5
$60,000 or more
65.4
61.4 - 69.3
69.0
64.5 - n/a
62.7
57.6 - 67.8
57.5
52.4 - 62.7
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "yes" by the number of respondents who answered "yes or no" to the question: Do you know who to contact if you want to make a complaint about your home care services?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_PGMCO_1