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Citizens receiving home care services from the Extra-Mural Program who reported that they had problems with the staff in the last 2 months

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Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
1.7
1.4 - 2.0
1.9
1.6 - n/a
1.7
1.4 - 2.0
1.6
1.2 - 1.9
Health zones
Zone 1 - Moncton and South-East Area
2.0
1.3 - 2.7
1.8
1.1 - n/a
1.8
1.1 - 2.4
2.0
1.2 - 2.8
Zone 2 - Fundy Shore and Saint John Area
1.7
1.1 - 2.4
2.9
2.0 - n/a
2.0
1.2 - 2.7
1.4
0.7 - 2.1
Zone 3 - Fredericton and River Valley Area
1.9
1.2 - 2.6
2.0
1.3 - n/a
2.1
1.3 - 2.9
1.6
0.8 - 2.4
Zone 4 - Madawaska and North-West Area
S
1.3
0.4 - n/a
2.3
1.1 - 3.4
2.1
0.8 - 3.4
Zone 5 - Restigouche Area
S
S
S
S
Zone 6 - Bathurst and Acadian Peninsula Area
1.5
0.6 - 2.5
S
S
S
Zone 7 - Miramichi Area
S
2.2
0.8 - n/a
S
S
Communities
Bathurst, Beresford, Petit-Rocher Area
S
S
S
S
Bouctouche, Richibucto, Saint-Antoine Area
S
S
S
S
Campbellton, Atholville, Tide Head Area
S
S
S
S
Caraquet, Paquetville, Bertrand Area
0.0
S
0.0
S
Dalhousie, Balmoral, Belledune Area
0.0
0.0
S
0.0
Dieppe and Memramcook
S
S
S
S
Douglas, Saint Marys, Doaktown Area
0.0
S
S
0.0
Edmundston, Rivière-Verte, Lac Baker Area
S
S
S
S
Florenceville-Bristol, Woodstock, Wakefield Area
S
2.5
0.8 - n/a
S
S
Fredericton
2.8
1.3 - 4.3
2.4
0.9 - n/a
S
S
Grand Bay-Westfield, Westfield, Greenwich Area
S
S
S
0.0
Grand Falls, Saint-Léonard, Drummond Area
0.0
S
S
S
Hillsborough, Riverside-Albert, Alma Area
S
S
0.0
S
Kedgwick, Saint-Quentin and Grimmer
0.0
0.0
S
0.0
Minto, Chipman, Cambridge-Narrows Area
0.0
S
0.0
S
Miramichi, Rogersville, Blackville Area
S
2.7
0.9 - n/a
0.0
S
Moncton
1.8
0.6 - 2.9
2.3
1.0 - n/a
2.5
1.1 - 3.9
2.1
0.7 - 3.5
Nackawic, McAdam, Canterbury Area
0.0
S
S
S
Neguac, Alnwick, Esgenoopetitj Area
S
0.0
S
0.0
New Maryland, Kingsclear, Lincoln Area
S
S
S
S
Oromocto, Gagetown, Fredericton Junction Area
S
S
S
S
Perth-Andover, Plaster Rock, Tobique Area
S
S
S
0.0
Quispamsis, Rothesay, Hampton Area
S
5.3
2.2 - n/a
S
S
Riverview and Coverdale
S
S
S
S
Sackville, Dorchester, Port Elgin Area
S
S
S
S
Saint John, Simonds and Musquash
1.9
0.7 - 3.0
3.9
2.2 - n/a
3.4
1.8 - 5.0
2.2
0.8 - 3.7
Salisbury and Petitcodiac
0.0
0.0
0.0
0.0
Shediac, Beaubassin East and Cap-Pelé
S
S
S
S
Shippagan, Lamèque, Inkerman Area
S
S
S
S
St. George, Grand Manan, Blacks Harbour Area
S
S
S
S
St. Stephen, Saint Andrews, Campobello Island Area
S
S
S
S
Sussex, Norton, Sussex Corner Area
S
S
S
0.0
Tracadie and Saint-Isidore
0.0
S
0.0
S
Age
18-64
4.1
2.9 - 5.3
2.4
1.6 - n/a
2.0
1.3 - 2.8
2.9
2.0 - 3.8
65 and over
1.0
0.7 - 1.2
1.8
1.4 - n/a
1.5
1.1 - 1.8
0.9
0.5 - 1.2
Gender
Female
1.8
1.4 - 2.3
2.1
1.6 - n/a
1.7
1.3 - 2.2
1.5
1.1 - 2.0
Male
1.4
1.0 - 1.9
1.7
1.2 - n/a
1.7
1.2 - 2.2
1.7
1.1 - 2.2
Language
Preferred language of service: English
1.8
1.4 - 2.2
2.4
1.9 - n/a
1.8
1.4 - 2.2
1.7
1.3 - 2.2
Preferred language of service: French
1.2
0.6 - 1.8
0.9
0.4 - n/a
1.2
0.7 - 1.8
1.1
0.5 - 1.7
Indigenous identity
Indigenous
S
S
S
S
Non-Indigenous
1.6
1.3 - 2.0
1.9
1.6 - n/a
1.6
1.3 - 2.0
1.5
1.2 - 1.9
Education level
High school or less
1.5
1.1 - 1.8
1.7
1.3 - n/a
1.4
1.0 - 1.7
1.2
0.8 - 1.6
Postsecondary
2.3
1.6 - 2.9
2.4
1.7 - n/a
2.2
1.4 - 2.9
2.2
1.3 - 3.0
Household income
Less than $25,000
1.5
0.9 - 2.0
2.2
1.6 - n/a
1.9
1.3 - 2.4
1.8
1.2 - 2.4
$25,000 to less than $60,000
1.3
0.8 - 1.8
1.5
1.0 - n/a
0.8
0.4 - 1.3
1.4
0.8 - 2.1
$60,000 or more
S
S
S
S
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they had problems with the staff in the last 2 months.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "yes" by the number of respondents who answered "yes or no" to the question: In the last 2 months, did you have any problems with the Extra-Mural staff?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_STF03_1

Charts

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