Acute care patients who reported that their preferred language was properly identified when they arrived at the hospital
Acute care patients with a preference for English who reported that they always received services in their preferred language
Acute care patients with a preference for French who reported that they always received services in their preferred language
Acute care patients who reported that they always received services in their preferred language (English or French)
Acute care patients who reported that the hospital staff always did everything they could to help them with their pain
