Acute care patients who reported that they waited too long to be admitted to a hospital bed [when admission is through ER]
Acute care patients who reported that their transfer from the emergency room to a hospital bed was completely organized [when admission is through ER]
Acute care patients who reported that they always received the information they needed about their condition and treatment
Acute care patients who reported that they always received the support they needed to help with any anxieties, fears or worries
Acute care patients who reported that they were always involved as much as they wanted to be in decisions about their care and treatment
Acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment
Acute care patients who reported that the visiting hours for family or friends always met their needs
Acute care patients who strongly agreed that the hospital staff took their cultural values into account
Percentage of coronary artery bypass graft surgeries completed within national benchmark of 42 days (quarterly data)