Acute care patients who reported that the hospital staff told them what day they would likely be able to leave the hospital
Acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment
Acute care patients who reported that the visiting hours for family or friends always met their needs
Acute care patients who strongly agreed that the hospital staff took their cultural values into account
Citizens whose last virtual consultation in the last 12 months was with their personal nurse practitioner