Using results based on the responses of more than 6,900 New Brunswickers who participated in the 2018 edition of the NBHC’s Home Care Survey, this document looks at their health service experiences for the Extra-Mural Program, the Long Term Care Program and the Disability Support Program. It discusses the aspects of quality of program services that go beyond simply measuring satisfaction, and encourages those responsible for the programs to create targets based on the survey indicators.