Acute care patients who reported that they were completely informed about what was going to happen during the admission process [when admission is through ER]
Acute care patients who reported that they waited too long to be admitted to a hospital bed [when admission is through ER]
Acute care patients who reported that their transfer from the emergency room to a hospital bed was completely organized [when admission is through ER]
Acute care patients who reported that they always received the information they needed about their condition and treatment
Acute care patients who reported that they always received the support they needed to help with any anxieties, fears or worries
Acute care patients who reported that they were always involved as much as they wanted to be in decisions about their care and treatment
Citizens who reported that they had been informed or seen a note that suggests limiting the number of problems they can discuss with their primary care provider in the last 12 months
Citizens who reported that they were somewhat or very satisfied with the health care services they received from their primary care provider in the last 12 months
Citizens who saw or talked to a health professional about their mental or emotional health, or their use of alcohol or drugs in the last 12 months and reported that they were somewhat or very satisfied with the services they received in their most recent
Citizens who reported that they were somewhat or very satisfied with the health care services that they received in the last 12 months