Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 when asked if they felt helped by their hospital stay, where 0 is not helped at all and 10 is helped completely
Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 where 0 is very poor experience and 10 is very good experience
Acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment
Acute care patients who reported that the visiting hours for family or friends always met their needs
Acute care patients who strongly agreed that the hospital staff took their cultural values into account
Acute care patients who reported that the hospital staff always told them what their new medication was for
Acute care patients who reported that the hospital staff always described possible side effects of their new medication in a way they could understand
Overall score that represents how well hospital staff communicated with acute care patients about any new medication that was given
Acute care patients who reported that there was always good communication about their care between doctors, nurses and other hospital staff