May 01, 2022
The Calgary Integrated Operations Centre (IOC) team will work with EMS crews to direct them to the most appropriate care facility for each of their patients based on patient need and site capacity. The IOC team will be composed of specially trained paramedics and acute care inpatient capacity leads and will coordinate and support patients going into hospital, their stay in hospital and discharge to the community. The Calgary IOC is modelled on the Edmonton IOC, which was launched in 2019 and won’t impact dispatch or 911 call processes. The province recently released its10 Point Plan to address ongoing EMS system pressures and create capacity within the system.
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