Digital navigator aims to bridge gap between patients, technology, enhancing access to virtual care

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July 29, 2024

The London Health Sciences Centre and St. Joseph's Health Care London introduced a digital navigator to assist patients with virtual care appointments. The navigator sets up software and troubleshoots technical issues. He can also:

  • Help patients access spaces that have Wi-Fi or devices in their community;
  • Access, fill in and return online documents and forms the hospitals may require;
  • Create email addresses that may be needed for virtual care; and
  • Offer to participate in a practice virtual care appointment.
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Digital navigator aims to bridge gap between patients, technology, enhancing ac…