While healthcare systems around the world see the benefits in patient engagement and are attempting to involve patients and families in a range of activities, it seems managers, clinicians and researchers have ignored the significance of building a culture that encourages and supports patient engagement at all levels. This researcher believes health systems are implementing patient engagement initiatives without even discussing its benefits. He proposes professionals and institutions set aside the notion that they’re the source of patient engagement and instead focus on encouraging patients to demonstrate what engagement means to them. This requires, the researcher explains, enlisting patients in patient engagement activities and preparing them to collaborate, engaging staff to involve patients and ensuring leadership support and strategic focus on patient and family engagement. To this, he says, must be added communication of objectives, processes and outcomes of patient engagement with honesty.
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