Harvard Business Review provides an overview of three models of human-centred design and co-creation, a set of approaches that can accelerate and humanize healthcare innovation that aims to get patient feedback during the innovation process and include patients as co-designers, co-developers and increasingly more responsible for their own and collective health outcomes. The three models studied - the Helix Centre at Imperial College London, the Center for Innovation at the Mayo Clinic, and the Consortium for Medical Technologies (CAMTech) at Massachusetts General Hospital - each locate interdisciplinary innovation labs within or near hospitals, involves diverse stakeholders beyond clinicians early in the innovation process and engages end users in customizing solutions for their own needs. HBR points to several challenges facing such centres, as well as recommendations for organizations with existing innovation centres and those considering developing them.
NBHC Care Experience