Staff at the Rotterdam Eye Hospital improved patient care and raised staff morale using only 10 minutes a day and a special deck of cards. Hospital managers developed a patient-safety card game to encourage coworkers to work together and to reinforce their knowledge of patient care and safety. The hospital saw significant improvements in service quality since it introduced the card game in 2015. Its performance on patient safety audits rose and caregiver job satisfaction improved substantially. Its nursing home and rehabilitation center reported similar results. Staffers observed a variety of other gains as well, as the game encouraged team members to get to know each other better and patients are reassured when team members are familiar with each other. Other staff members gained a deeper understanding of the reasons behind certain protocols. Rotterdam Eye Hospital introduced the game to other members of the World Association of Eye Hospitals in the U.K., Australia, and Singapore.
NBHC Care Experience