March 14, 2024
The software predicts likely missed appointments through algorithms and anonymized data, breaking down the reasons why someone may not attend an appointment using external insights including the weather, traffic, and jobs and offers back-up bookings. The appointments are then arranged for the most convenient time for patients. The system also implements back-up bookings to ensure no clinical time is lost while maximizing efficiency. The pilot phase led to a 30% reduction in non-attendances. The AI software, which is now being rolled out to more regions in England, is predicted to save health authorities millions of dollars per year.