The top two complaints reviewed Ontario’s Office of the Patient Ombudsman was from by patients with concerns over their discharge process. In response, 27 hospitals in Ontario are adopting a tool named the Patient Oriented Discharge Summary (PODS) to help patients better manage their post-hospital care and potentially alleviate stress for patients and their caregivers. PODS was co-developed by University Health Network’s OpenLab, patients and providers. It aims to provide patients with a set of clear, easy-to-understand instructions upon discharge to make the transition home easier and improve patient adherence to post-hospital care plans. It includes an individualized discharge process for each patient.
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Un nouvel outil qui permet aux patientes et patients de mieux se prendre en charge après une hospitalisation est adopté partout dans la province - Qualité des services de santé en Ontario