Pilot adds staff members to N.B. ED waiting rooms to ensure safety, quality of care

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August 02, 2022

The 24-7 service is being piloted at Horizon’s hospitals in Fredericton, Miramichi, Moncton, Saint John and Waterville. The role is filled by a LPN, a personal care attendant with specialized training or a nursing student. After introducing themselves to those waiting to be triaged and seen in the ED, they can:

  • Check vital signs;
  • Ensure patients are comfortable i.e., offer a blanket or water;
  • Report any concerns to the triage nurse or ED staff; and
  • Monitor the well-being of others in the ED.

Staff and physicians are monitoring the outcomes of the program and hope to extend it to other EDs. The pilot project comes after a patient died in the waiting room at the Dr. Everett Chalmers Hospital and another died in the emergency waiting room at Vitalité's Edmundston Regional Hospital.
Nouveau programme : Un coup de main pour veiller à la sécurité de tous dans nos services d’urgence - Réseau de santé Horizon
Pilot project launched in N.B. hospitals following emergency room death - CTV News

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