Press Ganey offers blueprint for getting providers to achieve zero harm

Press Ganey developed this resource to help providers reduce preventable errors by putting the patient and safety first. It offers a framework for eliminating patient and workforce harm and supporting a culture of excellence. The resource shows providers how to implement 6 principles in the workplace.

1. Commit to the goal of zero harm;
2. Become more patient-centric;
3. Recognize the interdependency of safety, quality, and patient-centricity;
4. Adopt good data and analytics;
5. Transform culture and leadership; and
6. Focus on accountability and execution.