NBHC Care Experience
September 21, 2017
A report from U.K. charity National Voices assessing whether healthcare services in England are delivering person-centred care concludes that NHS services still don't give people adequate control of their own healthcare, adding that there's no reporting of whether people's care is coordinated across health and social care. The study, which looked at key dimensions of person-centred care as reported by patients and service users themselves, found:
- Just 3% of people with one or more long term conditions reported having a written plan for their care and support;
- Just 56% of hospital inpatients said they were as involved as they wanted to be in decisions, and 39% of general practice patients said their GP was "very good" at involving them in decisions;
- Forty-six percent of inpatients said they didn't get enough further support to recover or manage their condition after leaving hospital;
- Family involvement in a person's care isn't seen as central; and most carers need better support - less than a quarter of carers (23%) report having had a social care assessment;
- In hospitals, inpatients who had a mental health condition were less likely to report a positive experience than those with only physical conditions; and
- In the NHS, 87% of GP patients said their GP was good at listening to them, 76% of hospital inpatients who had an operation or procedure said that what would happen was 'completely' explained, and 78% of children and young people felt that staff in hospital listened to them.
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