Citizens receiving home care services from the Extra-Mural Program who give a favourable rating of 8, 9 or 10 for services received from staff in the last 2 months (scale 0 to 10)

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
95.6
95.1 - 96.1
95.3
94.8 - n/a
95.1
94.6 - 95.7
96.7
96.2 - 97.2
Health zones
Zone 1 - Moncton and South-East Area
96.2
95.2 - 97.1
96.0
95.0 - n/a
93.8
92.6 - 95.1
96.1
94.9 - 97.2
Zone 2 - Fundy Shore and Saint John Area
95.1
94.1 - 96.2
94.8
93.6 - n/a
95.2
94.0 - 96.3
97.7
96.8 - 98.6
Zone 3 - Fredericton and River Valley Area
95.4
94.3 - 96.4
94.9
93.8 - n/a
94.9
93.6 - 96.1
96.5
95.2 - 97.7
Zone 4 - Madawaska and North-West Area
95.2
93.4 - 97.0
95.7
94.1 - n/a
95.6
93.9 - 97.2
95.3
93.4 - 97.3
Zone 5 - Restigouche Area
97.5
95.8 - 99.2
94.8
92.3 - n/a
98.8
97.7 - 99.9
95.6
93.1 - 98.2
Zone 6 - Bathurst and Acadian Peninsula Area
94.8
93.1 - 96.5
95.6
94.1 - n/a
95.9
94.4 - 97.5
98.1
96.7 - 99.4
Zone 7 - Miramichi Area
96.1
94.0 - 98.2
96.2
94.2 - n/a
95.4
93.4 - 97.3
97.0
95.0 - 99.0
Communities
Bathurst, Beresford, Petit-Rocher Area
91.9
88.7 - 95.1
96.8
94.4 - n/a
95.4
92.4 - 98.4
98.1
95.9 - 100.0
Bouctouche, Richibucto, Saint-Antoine Area
96.9
94.8 - 99.0
97.3
95.1 - n/a
94.9
91.6 - 98.1
99.2
97.8 - 100.0
Campbellton, Atholville, Tide Head Area
98.0
95.9 - 100.0
94.4
90.9 - n/a
98.2
96.2 - 100.0
97.0
94.1 - 99.9
Caraquet, Paquetville, Bertrand Area
98.5
96.5 - 100.0
98.1
96.1 - n/a
98.2
95.9 - 100.0
97.2
93.7 - 100.0
Dalhousie, Balmoral, Belledune Area
97.0
94.4 - 99.6
95.2
91.7 - n/a
99.3
98.1 - 100.0
93.9
89.5 - 98.4
Dieppe and Memramcook
99.1
97.6 - 100.0
98.1
96.0 - n/a
93.0
88.7 - 97.3
100.0
100.0 - 100.0
Douglas, Saint Marys, Doaktown Area
98.6
96.3 - 100.0
95.9
92.2 - n/a
88.9
81.2 - 96.6
97.8
94.0 - 100.0
Edmundston, Rivière-Verte, Lac Baker Area
95.3
93.0 - 97.7
95.3
93.2 - n/a
96.9
95.0 - 98.8
95.1
92.4 - 97.9
Florenceville-Bristol, Woodstock, Wakefield Area
95.3
93.2 - 97.3
95.9
93.8 - n/a
96.0
93.9 - 98.1
97.2
95.2 - 99.3
Fredericton
93.4
91.2 - 95.7
92.9
90.3 - n/a
93.8
91.1 - 96.6
94.2
90.8 - 97.6
Grand Bay-Westfield, Westfield, Greenwich Area
87.9
79.0 - 96.8
95.8
91.1 - n/a
100.0
100.0 - 100.0
100.0
100.0 - 100.0
Grand Falls, Saint-Léonard, Drummond Area
94.7
91.6 - 97.8
97.5
95.2 - n/a
94.8
92.0 - 97.6
96.7
93.9 - 99.5
Hillsborough, Riverside-Albert, Alma Area
S
95.2
89.2 - n/a
87.3
78.3 - 96.3
92.6
84.5 - 100.0
Kedgwick, Saint-Quentin and Grimmer
96.2
90.8 - 100.0
93.0
87.5 - n/a
91.5
84.2 - 98.8
91.4
83.0 - 99.8
Minto, Chipman, Cambridge-Narrows Area
97.9
95.0 - 100.0
95.7
92.0 - n/a
95.1
90.2 - 100.0
98.2
94.9 - 100.0
Miramichi, Rogersville, Blackville Area
97.0
95.0 - 99.0
96.1
94.1 - n/a
96.4
94.5 - 98.4
97.4
95.3 - 99.4
Moncton
95.6
93.9 - 97.4
95.4
93.6 - n/a
95.3
93.4 - 97.2
97.5
96.0 - 99.1
Nackawic, McAdam, Canterbury Area
100.0
100.0 - 100.0
93.4
88.8 - n/a
98.8
96.7 - 100.0
98.1
94.7 - 100.0
Neguac, Alnwick, Esgenoopetitj Area
91.3
83.4 - 99.2
96.3
90.7 - n/a
90.6
83.9 - 97.3
95.4
89.6 - 100.0
New Maryland, Kingsclear, Lincoln Area
96.8
94.1 - 99.5
96.4
93.2 - n/a
94.1
89.7 - 98.5
98.2
95.0 - 100.0
Oromocto, Gagetown, Fredericton Junction Area
94.8
91.2 - 98.4
96.4
93.2 - n/a
96.8
93.0 - 100.0
94.5
89.0 - 100.0
Perth-Andover, Plaster Rock, Tobique Area
93.7
89.9 - 97.5
95.5
92.1 - n/a
93.4
89.0 - 97.7
95.8
91.6 - 99.9
Quispamsis, Rothesay, Hampton Area
95.0
92.3 - 97.6
96.3
93.7 - n/a
95.1
91.5 - 98.7
96.8
93.9 - 99.8
Riverview and Coverdale
93.4
89.9 - 96.9
95.5
92.4 - n/a
88.6
83.3 - 93.8
95.0
91.2 - 98.9
Sackville, Dorchester, Port Elgin Area
95.3
91.8 - 98.9
96.3
92.9 - n/a
97.8
95.1 - 100.0
93.8
88.0 - 99.7
Saint John, Simonds and Musquash
95.0
93.2 - 96.9
92.8
90.5 - n/a
94.2
92.1 - 96.2
97.3
95.7 - 98.9
Salisbury and Petitcodiac
97.8
93.9 - 100.0
97.0
92.4 - n/a
95.1
89.8 - 100.0
93.9
86.4 - 100.0
Shediac, Beaubassin East and Cap-Pelé
97.0
94.7 - 99.4
95.1
92.7 - n/a
93.5
90.7 - 96.3
90.5
85.8 - 95.2
Shippagan, Lamèque, Inkerman Area
95.0
90.9 - 99.0
93.0
88.4 - n/a
96.0
92.9 - 99.1
98.4
95.5 - 100.0
St. George, Grand Manan, Blacks Harbour Area
95.9
93.3 - 98.5
97.8
95.7 - n/a
97.2
94.8 - 99.6
98.4
96.4 - 100.0
St. Stephen, Saint Andrews, Campobello Island Area
94.9
92.4 - 97.4
97.2
95.3 - n/a
94.3
91.3 - 97.3
97.5
95.0 - 100.0
Sussex, Norton, Sussex Corner Area
97.0
94.6 - 99.3
93.2
89.5 - n/a
95.4
92.6 - 98.3
98.2
96.1 - 100.0
Tracadie and Saint-Isidore
96.8
93.7 - 100.0
94.4
91.4 - n/a
94.2
89.8 - 98.5
98.7
96.3 - 100.0
Age
18-64
92.6
91.0 - 94.2
93.1
91.7 - n/a
94.3
93.1 - 95.6
95.1
94.0 - 96.3
65 and over
96.4
95.9 - 96.9
96.3
95.8 - n/a
96.1
95.5 - 96.6
97.8
97.3 - 98.4
Gender
Female
95.2
94.5 - 95.9
95.0
94.3 - n/a
95.1
94.4 - 95.8
96.8
96.1 - 97.5
Male
96.1
95.4 - 96.8
95.8
95.1 - n/a
95.2
94.3 - 96.0
96.5
95.7 - 97.4
Language
Preferred language of service: English
95.4
94.8 - 96.0
95.3
94.6 - n/a
95.1
94.5 - 95.8
96.5
95.8 - 97.1
Preferred language of service: French
96.1
95.1 - 97.1
95.5
94.5 - n/a
95.5
94.5 - 96.6
97.6
96.7 - 98.5
Indigenous identity
Indigenous
86.5
79.3 - 93.8
96.9
93.5 - n/a
92.8
88.1 - 97.4
92.1
87.5 - 96.7
Non-Indigenous
95.6
95.0 - 96.1
95.3
94.8 - n/a
95.2
94.7 - 95.8
96.9
96.3 - 97.4
Education level
High school or less
95.8
95.1 - 96.4
95.6
95.0 - n/a
95.2
94.6 - 95.9
97.7
97.2 - 98.2
Postsecondary
95.4
94.5 - 96.3
95.0
94.0 - n/a
95.9
94.9 - 96.9
95.4
94.2 - 96.6
Household income
Less than $25,000
95.2
94.3 - 96.1
95.2
94.4 - n/a
94.9
94.1 - 95.8
96.3
95.5 - 97.2
$25,000 to less than $60,000
96.6
95.8 - 97.4
96.5
95.7 - n/a
95.8
94.9 - 96.8
97.3
96.5 - 98.2
$60,000 or more
97.0
95.5 - 98.4
95.5
93.6 - n/a
96.4
94.5 - 98.2
95.9
93.8 - 97.9
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who give a favourable rating of 8, 9 or 10 for services received from staff in the last 2 months (scale 0 to 10).

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "8, 9, 10" by the number of respondents who answered "0 to 10" to the question: Using any number from 0 to 10, where 0 is the worst home health care possible and 10 is the best home health care possible, what number would you use to rate your care from Extra-Mural staff in the last 2 months?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_SAT01_1

Charts

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