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This indicator is the percentage of acute care patients who reported that doctors always treated them with courtesy and respect.

This indicator is the percentage of acute care patients who reported that doctors always listened to them carefully.

This indicator is the percentage of acute care patients who reported that the hospital staff always did everything they could to help them with their pain.

This indicator is the percentage of acute care patients who reported that they always received adequate pain management.

This indicator is the percentage of acute care patients who reported that their room and bathroom were always kept clean.

This indicator is the percentage of acute care patients who reported that the area around their room was always quiet at night.

This indicator is the percentage of acute care patients who reported that when they pressed the call button, they always received help as soon as they wanted it.

This indicator is the percentage of acute care patients who reported that they always received help in getting to the bathroom or in using a bedpan as soon as they wanted.

This indicator is the percentage of acute care patients who reported that they always received help as soon as they wanted.

This indicator is the percentage of acute care patients who reported that this hospital definitely took their safety seriously.