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This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff always washed their hands before providing person-to-person care in the last 2 months (services received during the

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff definitely took their health and safety seriously in the last 2 months (services received during the COVID-19 pandemic)

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they needed services in the last 2 months but there were limits, reductions or cancelled visits due to the COVID-19 pandemic.

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the COVID-19 pandemic had a negative impact on their ability to control and manage their health condition.

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the COVID-19 pandemic had a negative impact on their mental or emotional health.

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program [and receiving services from more than one person] who reported that the staff always seemed informed and up-to-date about all the care or

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program [and receiving services from more than one person] who reported that they never received conflicting information from different staff in the last 2

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who have experienced a positive continuity of care across hospital services, home care services and primary health, based on their responses to 3

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they were harmed because of a medical error or mistake as a result of their services.

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that a friend, family member or volunteer helped them with their home care in the last 2 months.