Horizon

This indicator is the percentage of acute care patients who gave an overall rating of 8, 9 or 10 on a scale of 0 to 10 where 0 is very poor experience and 10 is very good experience overall.

This indicator is the percentage of acute care patients who gave a rating of 8, 9 or 10 on a scale of 0 to 10 when asked if they felt helped by their hospital stay, where 0 is not helped at all and 10 is helped completely.

This indicator is the percentage of acute care patients who reported that they would definitely recommend this hospital to their family and friends.

This indicator is the percentage of acute care patients who gave an overall hospital rating of 8, 9 or 10 on a scale of 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible.

This indicator is the percentage of acute care patients who reported that a family member or a friend felt they needed to stay with them during their hospital stay for them to feel safe.

This indicator is the percentage of acute care patients who reported that hospital staff always checked their identification band before giving them medication, treatments or tests.

This indicator is the percentage of acute care patients who noticed that hospital staff always washed their hands before caring for them.

This indicator is the percentage of acute care patients who reported that a staff member talked to them about their safety.

This indicator is the percentage of acute care patients who reported that they needed to have a family member or a friend stay with them during their hospital stay to feel safe.

This indicator is the percentage of acute care patients who reported that this hospital definitely took their safety seriously.