Citizens with a preference for English who reported that they always received home care services in English during their interactions with home support workers in the last 2 months
Citizens with a preference for French who reported that they always received home care services in French during their interactions with home support workers in the last 2 months
Citizens receiving home care services from home support workers and who have one or more chronic health conditions (among a list of 15) who reported that they are very confident in controlling and managing their health condition
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff gave them the information they needed to take care of themselves in the last 12 months
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff discussed with them what type of information could be shared with family or friends in the last 12 months
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff allowed them to set their goals and priorities when they first started receiving services
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that their informal caregivers received the information they wanted when they needed it in the last 12 months
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff encouraged them to do things for themselves if they could in the last 12 months
Citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff kept them well-informed about their progress in the last 12 months
Citizens receiving home care services from the Extra-Mural Program who reported that they have been diagnosed or treated for five (5) or more chronic health conditions (among a list of 15 conditions)
