Overall score that represents how well nurses communicated with acute care patients

Table

Unit %

Year 2019 Year 2016 Year 2013 Year 2010
Province
New Brunswick
73.4
72.5
70.4
69.4
Hospitals
The Moncton Hospital
71.7
70.3
69.5
68.2
Sackville Memorial Hospital
76.0
66.7
73.1
67.3
Charlotte County Hospital
72.0
67.5
64.1
63.9
Grand Manan Hospital
90.0
94.4
73.8
75.0
Saint John Regional Hospital
71.9
68.6
67.7
67.5
Sussex Health Centre
58.3
64.7
69.6
70.2
Dr. Everett Chalmers Regional Hospital
72.3
72.2
68.0
70.8
Hotel-Dieu of St. Joseph
69.9
69.6
70.6
69.4
Oromocto Public Hospital
72.0
67.4
54.6
64.2
Upper River Valley Hospital
62.0
66.0
62.1
62.0
Miramichi Regional Hospital
76.0
78.1
72.8
72.5
Dr. Georges-L.-Dumont University Hospital Centre
75.8
76.1
74.1
70.9
Stella-Maris-de-Kent Hospital
77.8
77.8
78.4
83.3
Grand Falls General Hospital
72.2
83.3
65.7
70.8
Edmundston Regional Hospital
78.7
76.6
72.9
70.7
Hôtel-Dieu Saint-Joseph de Saint-Quentin
95.8
88.0
82.3
79.8
Campbellton Regional Hospital
66.0
70.7
72.3
69.9
Enfant-Jésus RHSJ† Hospital
84.9
84.0
86.2
n/a
Tracadie Hospital
73.4
80.3
76.8
71.3
Chaleur Regional Hospital
79.7
77.5
74.6
69.1
Regional Health Authorities
Horizon Health Network
71.8
70.5
68.4
68.7
Vitalité Health Network
76.7
76.7
74.6
70.5
Age
18-64
n/a
n/a
n/a
n/a
65 and over
74.3
73.2
70.3
n/a
Sex at birth
Female
71.5
69.2
70.2
n/a
Male
75.6
76.7
70.7
n/a
Language
Preferred language of service: English
71.7
70.6
69.0
n/a
Preferred language of service: French
79.3
79.0
74.4
n/a
Race
White
73.6
72.5
n/a
n/a
Other
65.8
74.0
n/a
n/a
East/Southeast Asian
62.6
73.5
n/a
n/a
Black
70.7
72.9
n/a
n/a
Indigenous identity
Indigenous
65.2
70.0
67.3
n/a
Immigrant
Immigrants
69.2
n/a
n/a
n/a
Non-immigrants
73.6
n/a
n/a
n/a
Education level
High school or less
n/a
n/a
n/a
n/a
Postsecondary
n/a
n/a
n/a
n/a
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About

This indicator is a composite percentage score, based on 3 individual questions in the survey, that represents how well nurses communicated with acute care patients.

Source

New Brunswick Health Council, Hospital Acute Care Survey

Calculations

This indicator is calculated by dividing the total number of 'always' responses to the questions 'During this hospital stay, how often did nurses treat you with courtesy and respect?', 'During this hospital stay, how often did nurses listen carefully to you?' and 'During this hospital stay, how often did nurses explain things in a way you could understand?', by the total number of responses given as 'always, usually, sometimes or never' for these 3 questions.

Unit

%

Interpretation

Higher is better

NBHC code

AC_CWNCP_1

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