Citizens receiving home care services from a home support worker who reported that it is very easy to call their home support worker or agency when they need help, information or advice

Table

Unit %

Year 2018 Year 2015 Year 2012
Province
New Brunswick
61.5
60.0 - 63.0
63.7
62.2 - 65.3
58.6
56.7 - 60.6
Health zones
Zone 1 - Moncton and South-East Area
62.4
59.0 - 65.9
62.9
59.2 - 66.5
62.1
57.9 - 66.3
Zone 2 - Fundy Shore and Saint John Area
71.7
68.7 - 74.7
72.4
69.3 - 75.5
71.8
68.0 - 75.7
Zone 3 - Fredericton and River Valley Area
70.3
67.0 - 73.5
74.2
71.0 - 77.4
76.2
72.7 - 79.7
Zone 4 - Madawaska and North-West Area
33.6
28.6 - 38.5
34.7
29.7 - 39.6
21.7
16.6 - 26.9
Zone 5 - Restigouche Area
58.8
52.3 - 65.2
64.2
58.2 - 70.2
47.3
39.4 - 55.2
Zone 6 - Bathurst and Acadian Peninsula Area
46.4
42.2 - 50.5
52.8
48.3 - 57.3
33.1
27.8 - 38.4
Zone 7 - Miramichi Area
67.9
62.9 - 72.9
70.2
65.5 - 75.0
58.9
52.3 - 65.5
Communities
Bathurst, Beresford, Petit-Rocher Area
57.9
51.5 - 64.2
56.5
49.9 - 63.1
34.7
27.0 - 42.4
Bouctouche, Richibucto, Saint-Antoine Area
71.5
63.3 - 79.7
62.5
53.9 - 71.0
48.9
37.8 - 60.0
Campbellton, Atholville, Tide Head Area
55.8
45.8 - 65.7
57.8
47.9 - 67.7
43.9
31.7 - 56.0
Caraquet, Paquetville, Bertrand Area
36.8
25.6 - 48.0
57.9
46.9 - 68.9
25.2
13.0 - 37.5
Dalhousie, Balmoral, Belledune Area
61.0
52.5 - 69.5
68.4
61.0 - 75.9
49.9
39.3 - 60.5
Dieppe and Memramcook
55.4
43.2 - 67.6
65.1
52.1 - 78.1
S
Douglas, Saint Marys, Doaktown Area
76.5
68.1 - 85.0
84.6
77.1 - 92.1
74.6
64.3 - 84.9
Edmundston, Rivière-Verte, Lac Baker Area
29.7
23.4 - 36.0
30.8
24.2 - 37.4
24.3
17.1 - 31.5
Florenceville-Bristol, Woodstock, Wakefield Area
67.0
59.7 - 74.3
65.1
58.0 - 72.2
71.5
63.4 - 79.7
Fredericton
64.6
57.5 - 71.8
65.1
57.1 - 73.0
71.6
63.0 - 80.1
Grand Bay-Westfield, Westfield, Greenwich Area
S
S
S
Grand Falls, Saint-Léonard, Drummond Area
42.0
33.4 - 50.7
43.8
35.5 - 52.2
19.5
11.4 - 27.5
Hillsborough, Riverside-Albert, Alma Area
S
S
S
Kedgwick, Saint-Quentin and Grimmer
S
S
S
Minto, Chipman, Cambridge-Narrows Area
88.6
81.3 - 96.0
98.2
94.9 - 100.0
90.7
83.1 - 98.2
Miramichi, Rogersville, Blackville Area
74.6
69.4 - 79.8
74.3
68.7 - 79.8
71.3
64.0 - 78.6
Moncton
58.5
52.7 - 64.4
67.2
61.3 - 73.0
67.1
60.4 - 73.8
Nackawic, McAdam, Canterbury Area
81.1
69.2 - 93.1
76.0
64.8 - 87.3
80.0
68.8 - 91.3
Neguac, Alnwick, Esgenoopetitj Area
36.9
25.2 - 48.6
61.5
52.5 - 70.5
29.6
18.3 - 40.9
New Maryland, Kingsclear, Lincoln Area
S
S
S
Oromocto, Gagetown, Fredericton Junction Area
S
S
S
Perth-Andover, Plaster Rock, Tobique Area
70.3
61.9 - 78.8
77.6
70.1 - 85.1
78.4
69.5 - 87.4
Quispamsis, Rothesay, Hampton Area
71.9
63.0 - 80.9
71.9
62.6 - 81.2
60.9
49.0 - 72.9
Riverview and Coverdale
61.5
49.0 - 74.0
58.8
44.9 - 72.6
80.7
69.5 - 92.0
Sackville, Dorchester, Port Elgin Area
S
S
S
Saint John, Simonds and Musquash
68.7
64.1 - 73.3
68.9
64.1 - 73.7
67.0
60.8 - 73.1
Salisbury and Petitcodiac
55.4
39.7 - 71.0
S
S
Shediac, Beaubassin East and Cap-Pelé
63.2
55.3 - 71.0
54.2
44.1 - 64.3
36.2
24.3 - 48.1
Shippagan, Lamèque, Inkerman Area
40.0
29.6 - 50.5
52.2
41.6 - 62.8
40.6
26.8 - 54.4
St. George, Grand Manan, Blacks Harbour Area
77.2
68.0 - 86.4
71.2
59.4 - 82.9
77.4
66.7 - 88.2
St. Stephen, Saint Andrews, Campobello Island Area
72.8
63.9 - 81.7
77.6
68.4 - 86.8
73.3
61.7 - 84.9
Sussex, Norton, Sussex Corner Area
74.0
67.2 - 80.9
77.7
71.2 - 84.2
86.7
79.7 - 93.7
Tracadie and Saint-Isidore
36.8
29.2 - 44.3
39.6
29.0 - 50.1
28.1
14.9 - 41.4
Age
18-64
59.1
56.0 - 62.1
60.4
57.3 - 63.4
54.4
50.9 - 57.8
65 and over
62.6
60.9 - 64.4
65.4
63.6 - 67.2
61.2
58.8 - 63.5
Gender
Woman/Girl
61.8
60.0 - 63.6
64.9
63.0 - 66.7
58.4
56.2 - 60.7
Man/Boy
60.9
58.1 - 63.7
61.3
58.3 - 64.3
59.2
55.6 - 62.9
Language
Preferred language of service: English
69.9
68.1 - 71.6
66.8
65.1 - 68.6
71.7
69.6 - 73.8
Preferred language of service: French
38.0
34.9 - 41.0
44.6
40.4 - 48.8
24.6
21.3 - 27.8
Indigenous identity
Indigenous
59.5
46.2 - 72.7
58.9
45.5 - 72.4
45.9
35.7 - 56.2
Non-Indigenous
61.6
60.0 - 63.2
64.1
62.5 - 65.7
59.4
57.4 - 61.3
Education level
High school or less
61.8
60.0 - 63.6
64.7
62.9 - 66.4
58.2
56.0 - 60.3
Postsecondary
61.2
57.5 - 64.8
59.0
54.8 - 63.2
62.7
58.4 - 67.0
Household income
Less than $25,000
60.6
58.8 - 62.5
63.4
61.5 - 65.2
55.5
53.2 - 57.8
$25,000 to less than $60,000
63.1
59.0 - 67.2
63.3
58.7 - 68.0
63.5
58.7 - 68.3
$60,000 or more
S
S
73.8
62.8 - 84.8
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that it is very easy to call their home support worker or agency when they need help, information or advice.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "very easy" by the number of respondents who answered "very difficult, somewhat difficult, somewhat easy, very easy" to the question: How easy or difficult is it to call your home support worker or the agency to get help, information or advice?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

HS_OFF01_1