Citizens receiving home care services from a home support worker who reported that they know who to contact if they have a complaint about their services

Table

Unit %

Year 2018 Year 2015 Year 2012
Province
New Brunswick
88.9
87.9 - 89.9
89.8
88.8 - 90.8
77.2
75.6 - 78.8
Health zones
Zone 1 - Moncton and South-East Area
88.0
85.6 - 90.3
88.2
85.7 - 90.6
79.1
75.6 - 82.6
Zone 2 - Fundy Shore and Saint John Area
90.0
88.0 - 92.0
91.8
89.9 - 93.7
78.3
74.9 - 81.7
Zone 3 - Fredericton and River Valley Area
92.2
90.3 - 94.1
92.1
90.1 - 94.1
82.2
79.1 - 85.4
Zone 4 - Madawaska and North-West Area
85.0
81.3 - 88.8
87.6
84.1 - 91.0
75.0
69.7 - 80.2
Zone 5 - Restigouche Area
92.6
89.2 - 96.0
85.6
81.2 - 90.0
69.0
61.7 - 76.2
Zone 6 - Bathurst and Acadian Peninsula Area
84.4
81.3 - 87.4
88.1
85.2 - 91.0
73.0
68.0 - 78.0
Zone 7 - Miramichi Area
89.3
86.1 - 92.6
91.4
88.5 - 94.4
71.5
65.5 - 77.5
Communities
Bathurst, Beresford, Petit-Rocher Area
89.7
85.9 - 93.6
89.6
85.6 - 93.6
71.4
64.2 - 78.6
Bouctouche, Richibucto, Saint-Antoine Area
88.2
82.3 - 94.1
92.9
88.4 - 97.5
71.9
62.2 - 81.6
Campbellton, Atholville, Tide Head Area
93.3
88.4 - 98.1
87.6
81.2 - 94.0
69.5
58.5 - 80.5
Caraquet, Paquetville, Bertrand Area
79.8
70.4 - 89.1
88.1
81.0 - 95.2
78.9
67.6 - 90.2
Dalhousie, Balmoral, Belledune Area
92.1
87.3 - 96.9
84.2
78.1 - 90.2
68.5
58.7 - 78.3
Dieppe and Memramcook
85.1
76.3 - 93.9
85.2
75.2 - 95.2
S
Douglas, Saint Marys, Doaktown Area
95.7
91.6 - 99.7
92.3
86.6 - 97.9
82.5
73.7 - 91.2
Edmundston, Rivière-Verte, Lac Baker Area
82.0
76.7 - 87.3
86.9
82.1 - 91.7
74.8
67.7 - 81.8
Florenceville-Bristol, Woodstock, Wakefield Area
91.6
87.4 - 95.8
90.5
86.0 - 94.9
86.7
80.4 - 93.0
Fredericton
94.2
90.7 - 97.7
89.6
84.3 - 94.8
81.2
73.6 - 88.8
Grand Bay-Westfield, Westfield, Greenwich Area
S
S
S
Grand Falls, Saint-Léonard, Drummond Area
89.2
83.7 - 94.7
90.4
85.4 - 95.4
74.4
65.6 - 83.1
Hillsborough, Riverside-Albert, Alma Area
S
S
S
Kedgwick, Saint-Quentin and Grimmer
S
S
S
Minto, Chipman, Cambridge-Narrows Area
96.0
91.4 - 100.0
97.1
93.0 - 100.0
85.3
76.0 - 94.6
Miramichi, Rogersville, Blackville Area
89.2
85.6 - 92.9
91.5
87.9 - 95.1
71.3
64.0 - 78.6
Moncton
87.5
83.5 - 91.5
85.7
81.4 - 90.0
78.0
72.1 - 83.9
Nackawic, McAdam, Canterbury Area
S
88.3
80.0 - 96.5
79.2
67.7 - 90.6
Neguac, Alnwick, Esgenoopetitj Area
89.8
82.5 - 97.1
91.3
86.3 - 96.3
72.0
61.1 - 82.8
New Maryland, Kingsclear, Lincoln Area
S
S
S
Oromocto, Gagetown, Fredericton Junction Area
S
S
S
Perth-Andover, Plaster Rock, Tobique Area
95.0
90.9 - 99.0
95.1
91.2 - 99.0
83.3
75.4 - 91.3
Quispamsis, Rothesay, Hampton Area
89.3
83.2 - 95.4
88.8
82.1 - 95.4
65.4
53.7 - 77.0
Riverview and Coverdale
83.0
73.6 - 92.4
76.4
63.8 - 88.9
80.0
68.4 - 91.6
Sackville, Dorchester, Port Elgin Area
S
S
S
Saint John, Simonds and Musquash
89.3
86.3 - 92.4
91.0
88.0 - 94.0
78.7
73.5 - 84.0
Salisbury and Petitcodiac
93.6
85.9 - 100.0
S
S
Shediac, Beaubassin East and Cap-Pelé
89.2
84.1 - 94.3
96.7
93.1 - 100.0
85.2
76.6 - 93.8
Shippagan, Lamèque, Inkerman Area
86.2
78.8 - 93.6
84.6
77.0 - 92.3
75.5
63.8 - 87.3
St. George, Grand Manan, Blacks Harbour Area
89.7
83.0 - 96.4
100.0
100.0 - 100.0
74.1
63.4 - 84.8
St. Stephen, Saint Andrews, Campobello Island Area
92.0
86.6 - 97.3
91.7
85.4 - 98.0
84.0
74.6 - 93.4
Sussex, Norton, Sussex Corner Area
89.5
84.7 - 94.2
92.2
87.9 - 96.4
87.6
81.0 - 94.2
Tracadie and Saint-Isidore
77.2
70.6 - 83.7
87.6
80.4 - 94.9
68.0
53.8 - 82.2
Age
18-64
86.9
84.8 - 89.0
86.8
84.7 - 88.9
75.6
72.7 - 78.6
65 and over
89.8
88.7 - 90.9
91.3
90.2 - 92.3
78.0
76.1 - 80.0
Gender
Woman/Girl
89.3
88.1 - 90.4
90.0
88.8 - 91.1
76.9
75.0 - 78.8
Man/Boy
88.2
86.3 - 90.1
89.3
87.4 - 91.2
77.9
74.8 - 80.9
Language
Preferred language of service: English
90.4
89.3 - 91.5
90.2
89.1 - 91.3
79.8
78.0 - 81.7
Preferred language of service: French
84.6
82.3 - 86.8
87.3
84.5 - 90.1
70.7
67.3 - 74.0
Indigenous identity
Indigenous
85.0
75.3 - 94.8
84.4
75.0 - 93.8
79.0
70.7 - 87.3
Non-Indigenous
89.0
88.0 - 90.0
90.4
89.4 - 91.4
77.3
75.7 - 79.0
Education level
High school or less
89.3
88.1 - 90.4
90.5
89.5 - 91.6
77.7
75.9 - 79.5
Postsecondary
87.5
85.0 - 90.0
85.9
82.9 - 89.0
74.5
70.6 - 78.4
Household income
Less than $25,000
88.6
87.4 - 89.9
90.1
88.9 - 91.3
77.8
75.9 - 79.8
$25,000 to less than $60,000
88.4
85.7 - 91.2
89.2
86.1 - 92.2
77.9
73.8 - 82.1
$60,000 or more
S
S
66.4
54.0 - 78.8
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they know who to contact if they have a complaint about their services.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "yes" by the number of respondents who answered "yes or no" to the question: Do you know who to contact if you want to make a complaint about your home care services?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

HS_PGMCO_1