Citizens receiving home care services from a home support worker who give a favourable rating of 8, 9 or 10 for services received from their home support worker in the last 2 months (scale 0 to 10)

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
87.9
86.9 - 88.9
87.0
85.9 - 88.0
88.7
87.7 - 89.8
87.9
86.6 - 89.1
Health zones
Zone 1 - Moncton and South-East Area
88.0
85.7 - 90.3
85.0
82.5 - 87.5
85.4
82.8 - 88.1
86.2
83.3 - 89.1
Zone 2 - Fundy Shore and Saint John Area
85.7
83.3 - 88.1
84.5
82.1 - 86.8
87.4
85.1 - 89.7
87.1
84.4 - 89.9
Zone 3 - Fredericton and River Valley Area
85.3
82.9 - 87.7
88.6
86.3 - 90.8
90.3
88.1 - 92.4
89.6
87.1 - 92.1
Zone 4 - Madawaska and North-West Area
86.7
83.4 - 90.1
88.9
85.7 - 92.2
85.2
81.5 - 88.9
77.5
72.4 - 82.5
Zone 5 - Restigouche Area
93.3
90.3 - 96.4
87.7
83.5 - 92.0
89.2
85.4 - 93.1
89.6
85.0 - 94.3
Zone 6 - Bathurst and Acadian Peninsula Area
90.6
88.1 - 93.0
87.3
84.6 - 90.0
93.6
91.4 - 95.8
93.9
91.2 - 96.5
Zone 7 - Miramichi Area
93.1
90.4 - 95.8
91.2
88.2 - 94.1
91.6
88.8 - 94.5
91.9
88.3 - 95.5
Communities
Bathurst, Beresford, Petit-Rocher Area
90.0
86.3 - 93.7
85.9
81.5 - 90.4
95.3
92.5 - 98.1
92.9
88.8 - 96.9
Bouctouche, Richibucto, Saint-Antoine Area
90.3
85.8 - 94.8
90.0
84.7 - 95.4
92.8
88.2 - 97.3
88.8
82.0 - 95.5
Campbellton, Atholville, Tide Head Area
88.8
82.8 - 94.8
85.9
79.1 - 92.7
87.1
80.5 - 93.8
89.7
82.6 - 96.8
Caraquet, Paquetville, Bertrand Area
84.8
77.4 - 92.2
93.4
88.0 - 98.9
92.9
87.3 - 98.6
92.6
85.3 - 99.8
Dalhousie, Balmoral, Belledune Area
96.6
93.6 - 99.5
89.1
83.7 - 94.6
90.7
86.0 - 95.5
89.6
83.3 - 95.9
Dieppe and Memramcook
82.5
72.6 - 92.5
78.2
67.9 - 88.6
74.9
63.2 - 86.6
S
Douglas, Saint Marys, Doaktown Area
88.7
82.6 - 94.8
90.7
85.0 - 96.4
95.1
90.7 - 99.5
85.9
77.9 - 93.8
Edmundston, Rivière-Verte, Lac Baker Area
89.0
84.6 - 93.4
86.6
81.9 - 91.2
83.2
77.8 - 88.6
78.5
71.9 - 85.2
Florenceville-Bristol, Woodstock, Wakefield Area
87.5
82.5 - 92.6
90.9
86.5 - 95.3
90.3
85.9 - 94.7
88.8
83.2 - 94.5
Fredericton
80.5
75.3 - 85.7
83.3
77.8 - 88.8
84.7
78.6 - 90.7
86.4
79.9 - 92.8
Grand Bay-Westfield, Westfield, Greenwich Area
S
S
S
S
Grand Falls, Saint-Léonard, Drummond Area
85.0
79.4 - 90.7
91.5
86.7 - 96.4
87.2
81.7 - 92.8
77.1
68.6 - 85.5
Hillsborough, Riverside-Albert, Alma Area
S
S
S
S
Kedgwick, Saint-Quentin and Grimmer
S
S
S
S
Minto, Chipman, Cambridge-Narrows Area
90.2
83.8 - 96.6
92.1
85.7 - 98.4
93.0
86.8 - 99.2
95.3
89.7 - 100.0
Miramichi, Rogersville, Blackville Area
93.8
90.9 - 96.7
89.3
85.7 - 92.9
89.6
85.8 - 93.5
91.9
87.6 - 96.3
Moncton
88.7
85.0 - 92.4
82.4
77.9 - 86.9
85.1
80.6 - 89.5
81.3
75.8 - 86.7
Nackawic, McAdam, Canterbury Area
89.1
81.6 - 96.7
97.0
91.9 - 100.0
90.3
82.8 - 97.8
88.9
80.1 - 97.7
Neguac, Alnwick, Esgenoopetitj Area
90.3
83.8 - 96.7
100.0
100.0 - 100.0
95.7
92.0 - 99.3
91.9
85.3 - 98.5
New Maryland, Kingsclear, Lincoln Area
S
S
S
S
Oromocto, Gagetown, Fredericton Junction Area
S
S
S
S
Perth-Andover, Plaster Rock, Tobique Area
86.5
79.4 - 93.6
89.0
83.4 - 94.6
93.0
88.4 - 97.6
90.3
83.9 - 96.7
Quispamsis, Rothesay, Hampton Area
88.8
82.4 - 95.2
88.3
82.2 - 94.4
84.6
77.2 - 92.0
80.0
70.4 - 89.6
Riverview and Coverdale
77.0
68.4 - 85.6
87.1
78.9 - 95.4
78.8
67.3 - 90.3
91.6
83.7 - 99.5
Sackville, Dorchester, Port Elgin Area
S
S
S
S
Saint John, Simonds and Musquash
81.7
77.8 - 85.7
82.0
78.3 - 85.8
84.7
81.1 - 88.4
84.3
79.6 - 88.9
Salisbury and Petitcodiac
S
81.7
69.5 - 93.9
S
S
Shediac, Beaubassin East and Cap-Pelé
87.8
80.9 - 94.8
87.6
82.3 - 93.0
88.2
81.5 - 94.8
87.9
80.0 - 95.8
Shippagan, Lamèque, Inkerman Area
96.4
92.2 - 100.0
92.4
86.8 - 97.9
98.7
96.4 - 100.0
97.4
93.0 - 100.0
St. George, Grand Manan, Blacks Harbour Area
88.2
80.7 - 95.7
85.2
77.5 - 93.0
92.9
86.3 - 99.5
94.1
88.3 - 99.9
St. Stephen, Saint Andrews, Campobello Island Area
84.9
77.7 - 92.2
83.7
76.4 - 91.0
85.5
77.5 - 93.4
92.5
85.6 - 99.3
Sussex, Norton, Sussex Corner Area
93.0
88.9 - 97.1
86.9
81.8 - 92.1
93.2
89.3 - 97.1
88.8
82.6 - 95.0
Tracadie and Saint-Isidore
91.4
86.5 - 96.4
83.7
78.0 - 89.3
84.0
75.9 - 92.1
94.6
87.8 - 100.0
Age
18-64
86.3
84.0 - 88.6
84.9
82.7 - 87.1
84.7
82.5 - 86.9
85.4
83.0 - 87.9
65 and over
88.5
87.4 - 89.6
87.9
86.8 - 89.1
90.8
89.7 - 91.9
89.5
88.1 - 90.9
Gender
Woman/Girl
87.6
86.4 - 88.8
86.5
85.2 - 87.8
88.0
86.7 - 89.2
87.3
85.8 - 88.8
Man/Boy
88.4
86.5 - 90.2
88.0
86.2 - 89.8
90.4
88.6 - 92.2
89.4
87.2 - 91.7
Language
Preferred language of service: English
87.4
86.1 - 88.6
86.3
85.0 - 87.6
88.5
87.3 - 89.6
88.2
86.7 - 89.6
Preferred language of service: French
88.8
86.9 - 90.7
88.6
86.6 - 90.5
89.1
86.5 - 91.7
87.3
84.8 - 89.7
Indigenous identity
Indigenous
88.7
80.1 - 97.2
86.3
76.7 - 95.8
81.5
71.1 - 92.0
91.0
85.2 - 96.8
Non-Indigenous
87.8
86.7 - 88.9
87.1
86.0 - 88.2
89.2
88.2 - 90.2
87.9
86.6 - 89.2
Education level
High school or less
88.3
87.1 - 89.5
88.0
86.8 - 89.2
89.0
87.8 - 90.1
88.5
87.1 - 89.9
Postsecondary
86.0
83.7 - 88.4
83.3
80.6 - 86.0
86.0
83.0 - 89.0
86.3
83.3 - 89.3
Household income
Less than $25,000
87.3
85.9 - 88.6
87.1
85.8 - 88.4
89.1
87.9 - 90.3
87.8
86.3 - 89.2
$25,000 to less than $60,000
90.2
87.8 - 92.6
86.8
84.0 - 89.6
90.2
87.3 - 93.0
87.6
84.3 - 90.8
$60,000 or more
S
S
S
85.3
76.5 - 94.0
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from a home support worker who give a favourable rating of 8, 9 or 10 for services received from their home support worker in the last 2 months (scale 0 to 10).

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "8, 9, 10" by the number of respondents who answered "0 to 10" to the question: Using any number from 0 to 10, where 0 is the worst home care possible and 10 is the best home care possible, what number would you use to rate the services you have received from home support workers in the last 2 months?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

HS_SAT01_1