Citizens who used an after-hours or a walk-in clinic in the last 12 months because their primary care provider was not available and reported that they were somewhat or very satisfied with the health care services they received

This indicator is based on respondents who have a family doctor or a nurse practitioner and who used an after-hours or a walk-in clinic in the last 12 months because their primary care provider was not available. This indicator is calculated by dividing the number of respondents who answered "somewhat satisfied or very satisfied" by the number of respondents who answered "very dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied or very satisfied" to the question: What was your level of satisfaction with the health care services you received. b) After-hours clinic or a walk-in clinic