Citizens [among those who consulted with their primary care provider in the last 12 months] who used one or more other health care services in the last 12 months because their primary care provider was not available when they needed medical care

This indicator is based on respondents who have a family doctor or a nurse practitioner and who consulted with them in the last 12 months. This indicator is calculated by dividing the number of respondents who answered "yes to at least 1 of the 6 services asked in the questionnaire" by the number of respondents who answered "yes or no, to at least 1 of the services asked" to the question: Thinking of the last 12 months, did you use any of the following services because your family doctor or your nurse practitioner was not available when you needed medical care? a) Hospital emergency department, b) After-hours clinic or walk-in clinic, c) Virtual clinic such as eVisitNB, d) Tele-care 811, e) Consultation with a pharmacist and f) Other: please specify. (After recoding the open text field from answer f), 2 new categories were created: allied health professional and specialist