Citizens [having used a hospital emergency department] and give a favourable rating of 8, 9 or 10 for services received at the hospital emergency department in the last 12 months [scale 0-10]

Table

Unit %

Year 2020 Year 2017 Year 2014 Year 2011
Province
New Brunswick
52.4
51.0 - 53.8
51.7
50.7 - 52.8
53.5
52.4 - 54.6
51.9
50.8 - 52.9
Health zones
Zone 1 - Moncton and South-East Area
45.9
42.9 - 48.8
53.3
51.2 - 55.5
53.8
51.4 - 56.1
51.1
48.7 - 53.4
Zone 2 - Fundy Shore and Saint John Area
55.5
52.2 - 58.8
49.7
47.3 - 52.1
53.0
50.7 - 55.2
48.7
46.4 - 51.0
Zone 3 - Fredericton and River Valley Area
50.7
47.7 - 53.7
48.4
46.0 - 50.9
52.5
50.3 - 54.7
55.2
52.9 - 57.6
Zone 4 - Madawaska and North-West Area
56.7
52.5 - 60.8
57.0
53.9 - 60.0
56.5
53.2 - 59.9
53.6
50.2 - 56.9
Zone 5 - Restigouche Area
49.0
42.8 - 55.2
58.5
53.9 - 63.2
46.6
41.1 - 52.1
49.6
44.8 - 54.4
Zone 6 - Bathurst and Acadian Peninsula Area
59.8
55.9 - 63.7
54.0
51.0 - 57.1
57.4
54.0 - 60.8
53.2
50.2 - 56.2
Zone 7 - Miramichi Area
54.2
47.4 - 61.0
47.5
42.8 - 52.1
49.1
43.5 - 54.7
51.7
47.9 - 55.5
Communities
Bathurst, Beresford, Petit-Rocher Area
57.6
49.9 - 65.2
53.5
48.3 - 58.7
54.4
48.4 - 60.5
48.5
43.0 - 53.9
Bouctouche, Richibucto, Saint-Antoine Area
57.7
51.8 - 63.6
52.5
47.4 - 57.6
67.4
62.1 - 72.6
66.8
61.9 - 71.6
Campbellton, Atholville, Tide Head Area
43.4
34.7 - 52.1
56.5
49.9 - 63.1
43.1
35.7 - 50.4
52.8
45.4 - 60.1
Caraquet, Paquetville, Bertrand Area
63.8
56.3 - 71.3
59.1
52.0 - 66.2
68.7
62.3 - 75.1
63.6
57.8 - 69.5
Dalhousie, Balmoral, Belledune Area
54.7
45.9 - 63.5
60.1
53.5 - 66.7
50.8
42.4 - 59.3
46.5
40.2 - 52.9
Dieppe and Memramcook
54.8
46.6 - 62.9
54.7
48.9 - 60.5
61.4
52.4 - 70.5
44.4
35.7 - 53.1
Douglas, Saint Marys, Doaktown Area
41.2
31.0 - 51.4
40.3
31.8 - 48.8
56.6
47.3 - 66.0
49.0
40.2 - 57.9
Edmundston, Rivière-Verte, Lac Baker Area
58.6
52.2 - 65.0
57.7
53.4 - 62.0
51.5
47.0 - 56.0
56.0
51.0 - 61.1
Florenceville-Bristol, Woodstock, Wakefield Area
44.6
38.2 - 51.0
55.9
49.6 - 62.1
56.9
52.6 - 61.2
53.7
49.1 - 58.3
Fredericton
40.7
34.0 - 47.4
42.2
36.8 - 47.6
49.1
42.9 - 55.3
64.3
58.1 - 70.6
Grand Bay-Westfield, Westfield, Greenwich Area
54.7
44.0 - 65.4
31.3
22.5 - 40.1
53.2
43.7 - 62.6
49.9
39.5 - 60.3
Grand Falls, Saint-Léonard, Drummond Area
47.1
40.6 - 53.6
54.9
49.6 - 60.2
53.5
47.7 - 59.2
43.0
37.2 - 48.8
Hillsborough, Riverside-Albert, Alma Area
58.3
44.6 - 72.0
56.3
45.0 - 67.6
46.8
34.3 - 59.3
57.6
43.4 - 71.7
Kedgwick, Saint-Quentin and Grimmer
73.0
64.4 - 81.7
59.4
51.2 - 67.5
83.1
75.1 - 91.1
72.1
65.6 - 78.6
Minto, Chipman, Cambridge-Narrows Area
71.1
58.2 - 84.1
57.5
49.0 - 65.9
59.2
52.4 - 66.0
66.4
59.1 - 73.7
Miramichi, Rogersville, Blackville Area
53.5
45.6 - 61.4
46.5
41.1 - 51.8
50.9
44.5 - 57.2
52.3
48.0 - 56.6
Moncton
39.2
32.8 - 45.6
53.7
49.3 - 58.0
51.0
46.4 - 55.5
43.4
38.9 - 47.9
Nackawic, McAdam, Canterbury Area
67.1
57.2 - 77.0
57.0
49.0 - 65.0
54.3
47.5 - 61.1
54.9
46.5 - 63.3
Neguac, Alnwick, Esgenoopetitj Area
58.3
44.9 - 71.7
51.8
42.2 - 61.4
43.2
30.5 - 55.9
49.3
41.0 - 57.6
New Maryland, Kingsclear, Lincoln Area
58.1
50.0 - 66.2
44.9
37.7 - 52.0
56.0
49.2 - 62.8
41.4
33.5 - 49.2
Oromocto, Gagetown, Fredericton Junction Area
60.3
52.9 - 67.7
42.4
36.5 - 48.3
40.9
35.5 - 46.2
44.4
38.0 - 50.7
Perth-Andover, Plaster Rock, Tobique Area
61.1
51.4 - 70.8
67.0
59.5 - 74.5
55.3
48.4 - 62.2
73.7
66.8 - 80.6
Quispamsis, Rothesay, Hampton Area
53.4
45.2 - 61.6
48.2
42.7 - 53.8
48.9
43.0 - 54.8
49.9
43.6 - 56.2
Riverview and Coverdale
40.3
32.1 - 48.4
51.0
44.2 - 57.8
44.2
36.5 - 51.9
52.2
44.2 - 60.2
Sackville, Dorchester, Port Elgin Area
50.6
42.2 - 59.0
52.1
45.6 - 58.6
54.1
46.5 - 61.8
44.7
37.3 - 52.1
Saint John, Simonds and Musquash
47.3
40.8 - 53.8
50.7
46.3 - 55.1
52.5
48.9 - 56.2
46.9
43.1 - 50.7
Salisbury and Petitcodiac
67.9
56.0 - 79.8
53.3
40.2 - 66.4
48.1
37.1 - 59.2
65.4
54.7 - 76.1
Shediac, Beaubassin East and Cap-Pelé
41.7
30.5 - 52.8
53.6
47.8 - 59.4
52.1
46.7 - 57.5
58.7
53.2 - 64.3
Shippagan, Lamèque, Inkerman Area
61.2
52.7 - 69.6
57.3
50.5 - 64.1
56.2
48.5 - 63.9
57.6
51.3 - 63.8
St. George, Grand Manan, Blacks Harbour Area
54.5
45.1 - 64.0
63.4
56.2 - 70.6
65.3
59.5 - 71.2
59.1
52.8 - 65.3
St. Stephen, Saint Andrews, Campobello Island Area
60.2
52.2 - 68.2
47.3
40.4 - 54.3
47.6
40.7 - 54.5
42.2
35.5 - 48.9
Sussex, Norton, Sussex Corner Area
67.1
60.2 - 74.0
50.2
45.0 - 55.3
55.7
50.4 - 61.0
51.3
45.7 - 56.9
Tracadie and Saint-Isidore
59.3
51.8 - 66.9
49.1
43.1 - 55.1
52.3
45.0 - 59.5
45.4
39.1 - 51.7
Age
18-64
47.5
45.7 - 49.3
48.2
46.9 - 49.5
49.9
48.6 - 51.2
48.5
47.2 - 49.7
65 and over
70.1
68.0 - 72.3
64.2
62.4 - 66.1
68.5
66.6 - 70.4
68.8
66.7 - 71.0
Sex at birth
Female
51.8
50.1 - 53.6
50.8
49.5 - 52.1
54.0
52.6 - 55.3
49.9
48.6 - 51.3
Male
54.2
51.7 - 56.6
52.8
51.0 - 54.6
52.9
51.0 - 54.7
54.2
52.4 - 56.0
Sexual orientation
Sexual minority people
34.2
27.3 - 41.1
n/a
n/a
n/a
Heterosexual people
53.8
52.3 - 55.3
n/a
n/a
n/a
Language
Preferred language of service: English
52.2
50.4 - 54.0
49.7
48.4 - 51.0
51.4
50.1 - 52.7
50.5
49.2 - 51.8
Preferred language of service: French
54.3
51.7 - 56.9
56.4
54.4 - 58.3
57.2
55.1 - 59.4
55.5
53.4 - 57.5
Indigenous identity
Indigenous
46.1
38.0 - 54.2
47.4
42.5 - 52.3
42.6
36.5 - 48.7
44.6
38.4 - 50.9
Non-Indigenous
52.7
51.3 - 54.2
52.1
51.0 - 53.2
53.9
52.8 - 55.0
52.2
51.1 - 53.3
Immigrant
Immigrants
50.7
44.7 - 56.6
49.5
44.1 - 54.9
n/a
n/a
Non-immigrants
53.6
52.2 - 55.1
51.9
50.7 - 53.0
n/a
n/a
Education level
High school or less
52.5
50.3 - 54.7
50.5
48.9 - 52.2
53.1
51.5 - 54.7
52.6
51.1 - 54.1
Postsecondary
53.4
51.5 - 55.3
52.6
51.1 - 54.0
53.8
52.3 - 55.2
51.2
49.7 - 52.7
Household income
Less than $25,000
52.4
49.3 - 55.5
49.5
47.2 - 51.8
45.9
43.6 - 48.1
51.6
49.5 - 53.8
$25,000 to less than $60,000
51.8
49.4 - 54.2
50.2
48.4 - 51.9
55.8
54.0 - 57.6
51.1
49.4 - 52.9
$60,000 or more
54.7
52.2 - 57.1
55.0
53.1 - 56.9
55.3
53.3 - 57.2
52.6
50.6 - 54.6
Persons with a disability
Without disability
52.8
51.0 - 54.6
52.1
50.8 - 53.4
53.6
52.2 - 54.9
n/a
With disability
53.2
50.8 - 55.5
50.7
48.8 - 52.7
53.2
51.3 - 55.1
n/a
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens [having used a hospital emergency department] and give a favourable rating of 8, 9 or 10 for services received at the hospital emergency department in the last 12 months [scale 0-10].

Source

New Brunswick Health Council, Primary Health Survey

Calculations

This indicator is based on respondents who have used a hospital emergency department in the last 12 months . This indicator is calculated by dividing the number of respondents who answered "8, 9 or 10" by the number of respondents who answered "0 to 10" to the question: Overall, using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate the health care service you received in the past 12 months from a hospital emergency department?

Notes

The 2020 edition of the Primary Health Survey (PHS) was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, NBHC had to assess the impact of surveying during the pandemic. Accordingly, advanced statistical analyses were performed to allow for comparison between the results obtained in 2020 and those obtained in previous PHS cycles. Despite these analyses, users are advised to use the PHS 2020 data with caution, especially when creating estimates for small sub-populations or when comparing it to other PHS editions.

Unit

%

Interpretation

Higher is better

NBHC code

PH_SATEA_1