Citizens receiving home care services from the Extra-Mural Program who reported that the staff always treated them with courtesy and respect in the last 2 months

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
95.1
94.6 - 95.6
94.5
94.0 - 95.1
93.6
93.0 - 94.2
96.4
95.8 - 96.9
Health zones
Zone 1 - Moncton and South-East Area
93.8
92.6 - 95.0
95.8
94.8 - 96.8
94.3
93.1 - 95.5
97.5
96.6 - 98.4
Zone 2 - Fundy Shore and Saint John Area
96.5
95.6 - 97.4
94.6
93.5 - 95.8
93.4
92.1 - 94.7
96.8
95.7 - 97.8
Zone 3 - Fredericton and River Valley Area
96.0
95.1 - 97.0
93.9
92.7 - 95.1
93.6
92.2 - 95.0
96.2
94.9 - 97.5
Zone 4 - Madawaska and North-West Area
92.0
89.8 - 94.3
91.5
89.3 - 93.6
91.4
89.2 - 93.6
94.2
92.0 - 96.3
Zone 5 - Restigouche Area
97.1
95.3 - 98.9
96.6
94.6 - 98.6
94.5
92.1 - 96.8
94.4
91.5 - 97.2
Zone 6 - Bathurst and Acadian Peninsula Area
94.9
93.2 - 96.6
93.8
92.1 - 95.5
94.6
92.8 - 96.4
94.9
92.8 - 97.0
Zone 7 - Miramichi Area
93.5
90.9 - 96.2
96.1
94.2 - 98.0
92.6
90.1 - 95.0
98.6
97.2 - 99.9
Communities
Bathurst, Beresford, Petit-Rocher Area
92.7
89.7 - 95.8
97.0
94.8 - 99.3
92.9
89.3 - 96.6
94.3
90.5 - 98.0
Bouctouche, Richibucto, Saint-Antoine Area
92.0
88.7 - 95.3
95.1
92.2 - 98.0
94.8
91.5 - 98.0
97.5
95.1 - 100.0
Campbellton, Atholville, Tide Head Area
96.3
93.4 - 99.3
94.3
90.8 - 97.9
92.2
88.2 - 96.2
95.2
91.6 - 98.8
Caraquet, Paquetville, Bertrand Area
96.0
92.7 - 99.4
92.9
89.0 - 96.9
94.4
90.6 - 98.2
100.0
100.0 - 100.0
Dalhousie, Balmoral, Belledune Area
97.8
95.6 - 100.0
99.1
97.5 - 100.0
96.6
94.0 - 99.2
93.3
88.6 - 97.9
Dieppe and Memramcook
99.1
97.6 - 100.0
97.3
94.7 - 99.8
95.6
92.2 - 99.0
100.0
100.0 - 100.0
Douglas, Saint Marys, Doaktown Area
97.2
93.9 - 100.0
93.1
88.1 - 98.1
86.6
78.1 - 95.0
100.0
100.0 - 100.0
Edmundston, Rivière-Verte, Lac Baker Area
93.3
90.6 - 96.1
92.2
89.5 - 94.9
91.8
88.8 - 94.9
94.0
91.0 - 97.0
Florenceville-Bristol, Woodstock, Wakefield Area
95.6
93.7 - 97.6
93.5
90.9 - 96.1
94.5
92.1 - 96.9
95.8
93.3 - 98.3
Fredericton
94.8
92.8 - 96.9
92.4
89.7 - 95.1
95.0
92.5 - 97.5
93.2
89.5 - 96.9
Grand Bay-Westfield, Westfield, Greenwich Area
95.1
89.2 - 100.0
95.7
90.9 - 100.0
100.0
100.0 - 100.0
100.0
100.0 - 100.0
Grand Falls, Saint-Léonard, Drummond Area
91.0
87.0 - 95.0
91.4
87.4 - 95.4
91.2
87.7 - 94.8
96.4
93.5 - 99.3
Hillsborough, Riverside-Albert, Alma Area
S
95.3
89.3 - 100.0
93.2
86.4 - 99.9
97.1
92.0 - 100.0
Kedgwick, Saint-Quentin and Grimmer
88.6
79.5 - 97.7
88.8
81.9 - 95.7
90.4
82.7 - 98.0
86.7
76.4 - 97.0
Minto, Chipman, Cambridge-Narrows Area
96.6
92.8 - 100.0
94.7
90.6 - 98.8
96.8
92.8 - 100.0
98.2
94.9 - 100.0
Miramichi, Rogersville, Blackville Area
93.8
90.9 - 96.6
96.7
94.8 - 98.6
93.8
91.3 - 96.3
98.2
96.6 - 99.9
Moncton
94.6
92.7 - 96.6
96.6
95.0 - 98.1
95.9
94.1 - 97.7
97.5
96.0 - 99.1
Nackawic, McAdam, Canterbury Area
100.0
100.0 - 100.0
93.2
88.4 - 97.9
95.9
92.2 - 99.6
100.0
100.0 - 100.0
Neguac, Alnwick, Esgenoopetitj Area
92.1
84.3 - 99.9
92.9
85.3 - 100.0
86.7
78.7 - 94.6
100.0
100.0 - 100.0
New Maryland, Kingsclear, Lincoln Area
96.8
94.1 - 99.5
97.2
94.4 - 100.0
90.6
85.2 - 96.0
95.9
91.2 - 100.0
Oromocto, Gagetown, Fredericton Junction Area
95.7
92.4 - 99.0
94.0
90.0 - 98.1
94.0
88.7 - 99.2
98.2
95.0 - 100.0
Perth-Andover, Plaster Rock, Tobique Area
96.6
93.7 - 99.5
96.4
93.3 - 99.5
90.2
84.9 - 95.5
95.4
91.2 - 99.6
Quispamsis, Rothesay, Hampton Area
94.4
91.6 - 97.2
95.3
92.4 - 98.3
93.7
89.6 - 97.7
93.0
88.7 - 97.3
Riverview and Coverdale
94.8
91.6 - 97.9
92.6
88.6 - 96.6
90.5
85.6 - 95.3
96.1
92.7 - 99.5
Sackville, Dorchester, Port Elgin Area
92.9
88.6 - 97.2
95.3
91.4 - 99.1
92.8
88.0 - 97.5
100.0
100.0 - 100.0
Saint John, Simonds and Musquash
96.7
95.2 - 98.2
91.9
89.6 - 94.3
91.2
88.7 - 93.7
96.0
94.2 - 97.9
Salisbury and Petitcodiac
89.4
81.3 - 97.5
94.8
89.0 - 100.0
95.8
90.8 - 100.0
96.2
90.1 - 100.0
Shediac, Beaubassin East and Cap-Pelé
89.4
85.1 - 93.8
96.3
94.3 - 98.4
93.1
90.1 - 96.1
96.6
93.7 - 99.5
Shippagan, Lamèque, Inkerman Area
93.7
89.2 - 98.2
94.8
90.8 - 98.8
96.2
93.1 - 99.2
94.8
89.9 - 99.8
St. George, Grand Manan, Blacks Harbour Area
98.8
97.4 - 100.0
97.2
94.8 - 99.7
92.7
88.9 - 96.5
97.3
94.7 - 99.9
St. Stephen, Saint Andrews, Campobello Island Area
95.7
93.4 - 98.0
97.4
95.5 - 99.4
95.7
93.0 - 98.3
99.2
97.7 - 100.0
Sussex, Norton, Sussex Corner Area
97.3
95.1 - 99.5
95.8
92.9 - 98.7
94.7
91.7 - 97.8
98.2
96.1 - 100.0
Tracadie and Saint-Isidore
99.0
97.1 - 100.0
90.5
86.7 - 94.3
95.6
91.8 - 99.4
91.4
85.8 - 97.0
Age
18-64
94.2
92.8 - 95.6
93.0
91.6 - 94.3
92.5
91.1 - 93.9
95.6
94.5 - 96.7
65 and over
95.4
94.8 - 95.9
95.2
94.6 - 95.8
94.2
93.5 - 94.8
96.6
95.9 - 97.2
Gender
Woman/Girl
94.9
94.1 - 95.6
94.3
93.5 - 95.0
92.8
91.9 - 93.6
96.0
95.2 - 96.7
Man/Boy
95.5
94.7 - 96.2
94.9
94.1 - 95.7
94.7
93.8 - 95.6
97.0
96.2 - 97.8
Language
Preferred language of service: English
95.3
94.8 - 95.9
94.9
94.3 - 95.6
94.0
93.3 - 94.7
96.7
96.1 - 97.4
Preferred language of service: French
94.2
92.9 - 95.4
93.0
91.7 - 94.3
92.7
91.4 - 94.0
95.3
94.1 - 96.5
Indigenous identity
Indigenous
83.8
76.0 - 91.7
91.3
85.9 - 96.7
93.4
88.8 - 98.0
96.8
93.8 - 99.8
Non-Indigenous
95.5
95.0 - 96.0
94.8
94.2 - 95.3
94.1
93.5 - 94.7
96.3
95.8 - 96.9
Education level
High school or less
94.7
94.0 - 95.4
94.6
93.9 - 95.2
93.9
93.2 - 94.6
96.2
95.6 - 96.9
Postsecondary
95.5
94.7 - 96.4
94.8
93.8 - 95.8
94.0
92.8 - 95.2
96.8
95.8 - 97.8
Household income
Less than $25,000
94.4
93.3 - 95.4
93.8
92.8 - 94.7
92.8
91.8 - 93.9
95.6
94.7 - 96.5
$25,000 to less than $60,000
95.4
94.4 - 96.3
95.6
94.7 - 96.5
95.4
94.4 - 96.4
97.5
96.6 - 98.3
$60,000 or more
95.9
94.2 - 97.6
95.3
93.3 - 97.2
96.3
94.5 - 98.2
97.4
95.7 - 99.0
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff always treated them with courtesy and respect in the last 2 months.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is calculated by dividing the number of respondents who answered "always" by the number of respondents who answered "never, sometimes, usually or always" to the question: In the last 2 months, how often did Extra-Mural staff do each of the following: Treat you with courtesy and respect?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_COM04_1