Citizens receiving home care services from the Extra-Mural Program [and contacted the EMP office in the last 2 months] who reported that they always got the help or advice they needed when contacting the office

Table

Unit %

Year 2021 Year 2018 Year 2015 Year 2012
Province
New Brunswick
96.5
95.9 - 97.2
96.6
95.9 - n/a
97.3
96.6 - 97.9
96.8
96.0 - 97.6
Health zones
Zone 1 - Moncton and South-East Area
97.6
96.5 - 98.8
96.0
94.4 - n/a
97.1
95.7 - 98.5
96.1
94.3 - 97.9
Zone 2 - Fundy Shore and Saint John Area
95.9
94.4 - 97.3
95.6
93.9 - n/a
96.9
95.4 - 98.4
96.6
94.9 - 98.3
Zone 3 - Fredericton and River Valley Area
94.8
93.1 - 96.4
96.8
95.3 - n/a
95.8
94.0 - 97.6
97.7
96.1 - 99.3
Zone 4 - Madawaska and North-West Area
97.6
95.9 - 99.4
98.4
97.0 - n/a
98.9
97.7 - 100.0
97.3
95.0 - 99.5
Zone 5 - Restigouche Area
97.5
94.7 - 100.0
97.6
95.0 - n/a
100.0
100.0 - 100.0
95.8
91.7 - 99.9
Zone 6 - Bathurst and Acadian Peninsula Area
98.4
97.1 - 99.7
96.8
95.1 - n/a
98.5
97.1 - 99.9
96.0
93.3 - 98.7
Zone 7 - Miramichi Area
96.5
93.7 - 99.3
97.8
95.6 - n/a
96.4
93.6 - 99.2
99.0
97.3 - 100.0
Communities
Bathurst, Beresford, Petit-Rocher Area
96.9
94.0 - 99.7
95.9
91.8 - n/a
97.8
94.5 - 100.0
97.9
94.5 - 100.0
Bouctouche, Richibucto, Saint-Antoine Area
97.3
93.9 - 100.0
100.0
100.0 - n/a
96.0
91.0 - 100.0
97.6
93.8 - 100.0
Campbellton, Atholville, Tide Head Area
100.0
100.0 - 100.0
95.2
90.0 - n/a
100.0
100.0 - 100.0
92.1
84.3 - 99.9
Caraquet, Paquetville, Bertrand Area
100.0
100.0 - 100.0
98.0
95.0 - n/a
100.0
100.0 - 100.0
S
Dalhousie, Balmoral, Belledune Area
95.1
89.7 - 100.0
100.0
100.0 - n/a
100.0
100.0 - 100.0
100.0
100.0 - 100.0
Dieppe and Memramcook
100.0
100.0 - 100.0
93.2
85.5 - n/a
100.0
100.0 - 100.0
S
Douglas, Saint Marys, Doaktown Area
96.9
91.4 - 100.0
S
S
S
Edmundston, Rivière-Verte, Lac Baker Area
98.0
95.7 - 100.0
96.8
94.1 - n/a
100.0
100.0 - 100.0
96.2
92.5 - 99.9
Florenceville-Bristol, Woodstock, Wakefield Area
92.4
88.5 - 96.2
99.1
97.5 - n/a
93.9
90.0 - 97.9
98.4
95.9 - 100.0
Fredericton
96.7
94.4 - 99.1
94.4
90.7 - n/a
97.8
95.1 - 100.0
96.8
92.8 - 100.0
Grand Bay-Westfield, Westfield, Greenwich Area
S
S
S
S
Grand Falls, Saint-Léonard, Drummond Area
96.4
92.8 - 99.9
100.0
100.0 - n/a
97.4
94.5 - 100.0
98.0
94.8 - 100.0
Hillsborough, Riverside-Albert, Alma Area
S
S
S
S
Kedgwick, Saint-Quentin and Grimmer
S
100.0
100.0 - n/a
S
S
Minto, Chipman, Cambridge-Narrows Area
S
S
S
S
Miramichi, Rogersville, Blackville Area
95.6
92.0 - 99.2
97.5
95.0 - n/a
96.9
94.0 - 99.7
98.8
96.7 - 100.0
Moncton
97.7
96.0 - 99.4
95.6
92.9 - n/a
95.8
92.8 - 98.8
94.1
90.3 - 97.8
Nackawic, McAdam, Canterbury Area
94.0
86.7 - 100.0
S
S
S
Neguac, Alnwick, Esgenoopetitj Area
S
S
S
S
New Maryland, Kingsclear, Lincoln Area
89.7
82.6 - 96.9
97.8
93.8 - n/a
89.9
81.8 - 98.1
S
Oromocto, Gagetown, Fredericton Junction Area
93.0
86.6 - 99.4
94.4
87.4 - n/a
S
S
Perth-Andover, Plaster Rock, Tobique Area
S
93.6
87.4 - n/a
S
S
Quispamsis, Rothesay, Hampton Area
94.4
90.1 - 98.6
96.5
92.6 - n/a
97.1
91.9 - 100.0
97.7
93.6 - 100.0
Riverview and Coverdale
94.9
89.9 - 100.0
95.0
89.4 - n/a
92.4
85.1 - 99.6
94.9
88.6 - 100.0
Sackville, Dorchester, Port Elgin Area
100.0
100.0 - 100.0
100.0
100.0 - n/a
100.0
100.0 - 100.0
S
Saint John, Simonds and Musquash
95.2
92.5 - 97.9
92.1
88.5 - n/a
96.8
94.2 - 99.3
94.5
91.1 - 97.8
Salisbury and Petitcodiac
S
S
S
S
Shediac, Beaubassin East and Cap-Pelé
94.9
89.2 - 100.0
94.5
90.2 - n/a
98.8
96.7 - 100.0
95.9
90.9 - 100.0
Shippagan, Lamèque, Inkerman Area
100.0
100.0 - 100.0
97.9
94.4 - n/a
98.4
95.6 - 100.0
S
St. George, Grand Manan, Blacks Harbour Area
96.0
92.4 - 99.7
100.0
100.0 - n/a
96.8
92.7 - 100.0
98.2
95.1 - 100.0
St. Stephen, Saint Andrews, Campobello Island Area
97.7
95.1 - 100.0
98.8
96.7 - n/a
97.1
93.8 - 100.0
97.8
94.0 - 100.0
Sussex, Norton, Sussex Corner Area
96.9
93.3 - 100.0
98.4
95.5 - n/a
96.1
91.7 - 100.0
97.9
94.4 - 100.0
Tracadie and Saint-Isidore
98.3
95.5 - 100.0
96.0
92.6 - n/a
98.4
95.5 - 100.0
100.0
100.0 - 100.0
Age
18-64
95.6
94.0 - 97.3
96.1
94.6 - n/a
96.7
95.4 - 98.1
95.4
93.9 - 97.0
65 and over
96.9
96.2 - 97.5
96.9
96.2 - n/a
97.8
97.0 - 98.5
97.7
96.9 - 98.6
Gender
Woman/Girl
95.9
95.0 - 96.8
97.0
96.1 - n/a
97.1
96.2 - 98.0
96.6
95.5 - 97.7
Man/Boy
97.4
96.5 - 98.2
96.2
95.0 - n/a
97.6
96.6 - 98.5
97.1
96.0 - 98.3
Language
Preferred language of service: English
95.6
94.8 - 96.5
96.1
95.2 - n/a
96.4
95.5 - 97.3
96.3
95.2 - 97.3
Preferred language of service: French
98.8
97.9 - 99.6
97.5
96.4 - n/a
99.3
98.7 - 100.0
97.9
96.7 - 99.1
Indigenous identity
Indigenous
S
100.0
100.0 - n/a
100.0
100.0 - 100.0
95.5
90.1 - 100.0
Non-Indigenous
96.4
95.8 - 97.1
96.6
95.9 - n/a
97.3
96.6 - 98.0
96.8
96.0 - 97.6
Education level
High school or less
96.5
95.6 - 97.3
97.5
96.8 - n/a
97.5
96.7 - 98.2
97.7
96.9 - 98.6
Postsecondary
96.0
94.8 - 97.2
95.1
93.7 - n/a
97.2
95.9 - 98.4
94.9
93.0 - 96.7
Household income
Less than $25,000
96.2
95.0 - 97.4
96.2
95.1 - n/a
97.4
96.4 - 98.5
96.4
95.2 - 97.7
$25,000 to less than $60,000
97.5
96.4 - 98.5
97.7
96.7 - n/a
98.3
97.3 - 99.2
97.9
96.8 - 99.1
$60,000 or more
96.9
94.9 - 99.0
97.1
94.7 - n/a
98.0
95.9 - 100.0
94.8
91.5 - 98.1
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program [and contacted the EMP office in the last 2 months] who reported that they always got the help or advice they needed when contacting the office.

Source

New Brunswick Health Council, Home Care Survey

Calculations

This indicator is based on respondents who contacted the Extra-Mural Program office in the last 2 months. This indicator is calculated by dividing the number of respondents who answered "yes" by the number of respondents who answered "yes or no" to the question: When you contacted this program’s office, did you always get the help or advice you needed?

Notes

The 2021 edition of the Home Care Survey was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, users are advised to use the survey data with caution, especially when creating estimates for small sub-populations or when comparing it to other editions of the survey.

Unit

%

NBHC code

XM_OFF02_1