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This indicator is the percentage of acute care patients who reported that they were completely informed about their condition and admission to hospital in the emergency department.

This indicator is the percentage of acute care patients who reported that they always received the information they needed about their condition and treatment.

This indicator is the percentage of acute care patients who reported that they always received the support they needed to help with any anxieties, fears or worries.

This indicator is the percentage of acute care patients who reported that they were always involved as much as they wanted to be in decisions about their care and treatment.

This indicator is the percentage of acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment.

This indicator is the percentage of acute care patients who reported that the quality of the food was excellent, very good or good.

This indicator is the percentage of acute care patients who reported that the visiting hours for family or friends always met their needs.

This indicator is the percentage of acute care patients who strongly agreed that the hospital staff took their cultural values into account.

This indicator is the percentage of acute care patients who reported that they were always involved in decision making and treatment options (themselves and their family or friends).

This indicator is the percentage of acute care patients who reported that the hospital staff always told them what their new medication was for.