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This indicator is the percentage of acute care patients who reported that nurses always treated them with courtesy and respect.

This indicator is the percentage of acute care patients who reported that nurses always listened to them carefully.

This indicator is the percentage of acute care patients who reported that nurses always explained things in a way they could understand.

This indicator is the percentage of acute care patients who reported that they always had a good communication with nurses.

This indicator is the percentage of citizens with a preference for English who reported that they always received home care services in English during their interactions with home support workers in the last 2 months.

This indicator is the percentage of citizens with a preference for French who reported that they always received home care services in French during their interactions with home support workers in the last 2 months.

This indicator is the percentage of citizens receiving home care services from home support workers and who have one or more chronic health conditions (among a list of 15) who reported that they are very confident in controlling and managing their

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff gave them the information they needed to take care of themselves in the last 12 months.

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff discussed with them what type of information could be shared with family or friends in the last 12

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff allowed them to set their goals and priorities when they first started receiving services.