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Indicator
Citizens who reported experiencing difficulties accessing a computer, tablet or smartphone for virtual care consultations, (for example not owning one, or don’t know how to use it) in the last 12 months
This indicator is the percentage of citizens who reported experiencing difficulties accessing a computer, tablet or smartphone for virtual care consultations, (for example not owning one, or don’t know how to use it) in the last 12 months.
Indicator
Citizens who reported that they had difficulty accessing high-speed internet for virtual care consultations in the last 12 months
This indicator is the percentage of citizens who reported that they had difficulty accessing high-speed internet for virtual care consultations in the last 12 months.
Indicator
Citizens who reported that their primary care provider always spent enough time with them in the last 12 months
This indicator is the percentage of citizens who reported that their primary care provider always spent enough time with them in the last 12 months.
Indicator
Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 where 0 is very poor experience and 10 is very good experience
This indicator is the percentage of acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 where 0 is very poor experience and 10 is very good experience.
Indicator
Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 when asked if they felt helped by their hospital stay, where 0 is not helped at all and 10 is helped completely
This indicator is the percentage of acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 when asked if they felt helped by their hospital stay, where 0 is not helped at all and 10 is helped completely.
Indicator
Acute care patients who reported that they would definitely recommend this hospital to their family and friends
This indicator is the percentage of acute care patients who reported that they would definitely recommend this hospital to their family and friends.
Indicator
Acute care patients who gave an overall hospital rating of 8, 9 or 10 on a scale of 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible
This indicator is the percentage of acute care patients who gave an overall hospital rating of 8, 9 or 10 on a scale of 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible.
Indicator
Acute care patients who reported that hospital staff always checked their identification band before giving them medication, treatments or tests
This indicator is the percentage of acute care patients who reported that hospital staff always checked their identification band before giving them medication, treatments or tests.
Indicator
Acute care patients who noticed that hospital staff always washed their hands before caring for them
This indicator is the percentage of acute care patients who noticed that hospital staff always washed their hands before caring for them.
Indicator
Acute care patients who reported that a staff member talked to them about patient safety
This indicator is the percentage of acute care patients who reported that a staff member talked to them about patient safety.

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