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This indicator is the percentage of citizens receiving home care services from home support workers and from an informal caregiver who reported that a friend helped them the most with their home care in the last 2 months.

This indicator is the percentage of citizens receiving home care services from home support workers and from an informal caregiver who reported that a friend, family member or volunteer helped them with their home care every day in the last 2 months.

This indicator is the percentage of citizens receiving home care services from home support workers who reported that an informal caregiver helped them with their home care in the last 2 months.

This indicator is the percentage of citizens receiving home care services from home support workers who reported that they believe they were harmed because of an error or mistake as a result of services received in the last 12 months.

This indicator is the percentage of citizens receiving home care services from a home support worker [and receiving services from more than one person] who reported that they never received conflicting information from different home support workers…

This indicator is the percentage of citizens receiving home care services from more than one home support worker who reported that the staff always seemed informed and up-to-date about all the care they received at home in the last 2 months.

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that the COVID-19 pandemic had a negative impact on their mental or emotional health.

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that the COVID-19 pandemic had a negative impact on their ability to control and manage their health condition.

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they needed services in the last 2 months but there were limits, reductions or cancelled visits due to the COVID-19 pandemic.

This indicator is the percentage of citizens receiving home care services from a home support worker who reported that home support workers definitely took their health and safety seriously in the last 2 months (services received during the COVID-19…