Citizens who reported being satisfied or very satisfied with their life (score of 6 or more on a scale from 0 to 10)
Citizens who reported that it is always or usually hard to understand written information about a medical condition or a prescription
[DISCONTINUED] Citizens who do not have a preference in receiving health care services in either English or French
[DISCONTINUED] Citizens who always received the health care services they needed in the official language (English or French) of their choice
[DISCONTINUED] Citizens with a preference for services in English who always received the health care services they needed in the official language of their choice
