Citizens whose last virtual consultation in the last 12 months was with a health professional by talking on the telephone
Citizens whose last virtual consultation in the last 12 months was with a health professional by online chat
Citizens whose last virtual consultation in the last 12 months was with a health professional who connected by another virtual method
Citizens whose last virtual consultation was in the last 12 months who agree or strongly agree that they were able to connect when they needed to
Citizens whose last virtual consultation was in the last 12 months who agree or strongly agree that they were able to communicate their health concerns or problems virtually as well as they would have in-person
Citizens whose last virtual consultation was in the last 12 months who agree or strongly agree that their health concerns or problems were addressed successfully
Citizens who are somewhat or very satisfied with the health care services they received during their last virtual consultation in the last 12 months
Citizens who were able to get an appointment with their primary care provider on the same day or the next day