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Type of Content

Citizens receiving home care services from the Extra-Mural Program [and contacted the EMP office in the last 2 months] who reported that they received the help or advice they needed within a few hours of contacting the office

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program [and contacted the EMP office in the last 2 months] who reported that they received the help or advice they needed within a few hours of contacting

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that it was very easy to get information before they started receiving their services

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that it was very easy to get information before they started receiving their services.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that their services helped them stay at home in the last 2 months

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that their services helped them stay at home in the last 2 months.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the duration of services or the number of hours available

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the duration of services or the number of hours available.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the types of services available

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the types of services available.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that they had a problem getting the information they needed about their services

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they had a problem getting the information they needed about their services.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that they had problems with their services in the last 2 months

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they had problems with their services in the last 2 months.

Indicator

Citizens receiving home care services from the Extra-Mural Program who would definitely recommend this program to family or friends if they needed home care services

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who would definitely recommend this program to family or friends if they needed home care services.

Indicator

Citizens receiving home care services from the Extra-Mural Program who reported that more could be done with respect to Extra-Mural services to help them stay at home in the last 2 months

This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that more could be done with respect to extra-mural services to help them stay at home in the last 2 months.

Indicator