CSV PDF

Table

Zone 4
Madawaska and North-West Area
Province
New Brunswick
Communication
With doctors
Had a good communication with doctors, always % | 2023
80.9
75.7 - 86.1
79.5
78.0 - 80.9
Doctors treated them with courtesy and respect, always % | 2023
86.4
83.8 - 89.1
86.4
85.7 - 87.1
Doctors listened to them carefully, always % | 2023
79.9
76.9 - 83.0
77.6
76.8 - 78.5
Doctors explained things in a way they could understand, always % | 2023
76.4
73.1 - 79.7
74.4
73.5 - 75.3
With nurses
Had a good communication with nurses, always % | 2023
77.6
72.0 - 83.1
72.6
71.0 - 74.2
Nurses treated them with courtesy and respect, always % | 2023
86.4
83.8 - 89.1
80.3
79.4 - 81.1
Nurses listened carefully, always % | 2023
72.5
69.0 - 76.0
68.4
67.5 - 69.4
Nurses explained things in a way they could understand, always % | 2023
73.7
70.4 - 77.1
69.2
68.2 - 70.1
About new medications
Received explanations about new medications, always % | 2023
59.3
52.6 - 66.0
54.8
53.0 - 56.6
Hospital staff told them what their new medication was for, always % | 2023
73.0
68.6 - 77.4
68.8
67.5 - 70.0
Hospital staff described possible side effects in a way they could understand, always % | 2023
45.6
40.6 - 50.7
40.8
39.4 - 42.1
Involvement in decision making
Was involved in decision making and treatment options, always % | 2023
67.4
61.9 - 72.9
66.1
64.7 - 67.6
Was involved in decisions about their care and treatment, always % | 2023
63.5
59.7 - 67.4
61.8
60.8 - 62.8
Family or friends were involved in decisions about their care and treatment, always % | 2023
71.3
67.4 - 75.2
70.4
69.4 - 71.5
Hospital staff took their preferences into account when deciding their health care needs would be after discharge, strongly agree % | 2023
50.1
45.1 - 55.2
38.6
37.3 - 39.9
Coordination of care
Benefited from an internal coordination of care, always % | 2023
66.9
61.6 - 72.2
57.6
56.1 - 59.1
Felt there was a good communication between hospital staff, always % | 2023
69.5
65.9 - 73.2
58.5
57.4 - 59.5
Hospital staff seemed informed and up-to-date about their care, always % | 2023
64.2
60.4 - 68.1
56.7
55.6 - 57.7
Tests and procedures were done when they were told they would be done, always % | 2023
67.6
63.6 - 71.5
70.7
69.7 - 71.7
Language of service
Prefers to receive hospital services in English % | 2023
17.6
14.5 - 20.7
75.1
74.3 - 75.8
… Received services in English, always % | 2023
80.2
72.6 - 87.7
95.2
94.7 - 95.7
Prefers to received hospital services in French % | 2023
71.4
67.8 - 74.9
16.4
15.7 - 17.0
… Received services in French, always % | 2023
92.9
90.2 - 95.5
70.5
68.4 - 72.6
Received services in their preferred language (English or French), always % | 2023
90.7
88.3 - 93.0
89.6
88.9 - 90.2
Preferred language properly identified when they arrived at the hospital % | 2023
97.3
96.1 - 98.6
96.7
96.3 - 97.0
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About this Table

Content and description
Data about the experience patients reported when communicating with doctors, nurses and other staff during their hospital stay in a New Brunswick hospital. The indicators measure acute care patients’ reported experience regarding their communication with doctors, nurses and about new medications, their involvement in decision making and coordination of care and regarding the language of service.

 

Why is it important?
By better understanding the experience of citizens with New Brunswick hospitals, we can better assess the quality of services. This also encourages health system stakeholders to create performance targets based on care experience survey indicators.

 

Availability of the data
The information in this data table is available for New Brunswick in general, by the seven New Brunswick health zones, the two Regional Health Authorities, by hospital (medium and large hospitals), by type of care received, as well as by demographic groups. More information is available on our Hospital Acute Care Survey page.