Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff encouraged them to do things for themselves if they could in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that their informal caregivers received the information they wanted when they needed it in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff allowed them to set their goals and priorities when they first started receiving services.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff discussed with them what type of information could be shared with family or friends in the last 12…
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who agree or strongly agree that the staff gave them the information they needed to take care of themselves in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers and who have one or more chronic health conditions (among a list of 15) who reported that they are very confident in controlling and managing their…
Indicator
This indicator is the percentage of citizens with a preference for French who reported that they always received home care services in French during their interactions with home support workers in the last 2 months.
Indicator
This indicator is the percentage of citizens with a preference for English who reported that they always received home care services in English during their interactions with home support workers in the last 2 months.
Indicator
This indicator is the percentage of citizens with a preference for English or French who reported that they always received home care services in the official language they preferred during their interactions with home support workers in the last 2…
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers and from an informal caregiver who reported that they received the transferring services (moving from place to place inside the home) from an…