Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they believe they were harmed because of an error or mistake as a result of services received in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who have experienced positive continuity of care across hospital services, home care services and primary health services.
Indicator
This indicator is the percentage of citizens receiving home care services from more than one person from the Extra-Mural Program who reported that they never received conflicting information from different staff in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from more than one person from the the Extra-Mural Program who reported that the staff always seemed informed and up-to-date about all the care or treatment they received in…
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the COVID-19 pandemic had a negative impact on their mental or emotional health.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the COVID-19 pandemic had a negative impact on their ability to control and manage their health condition.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they needed services in the last 2 months but there were limits, reductions or cancelled visits due to the COVID-19 pandemic.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff definitely took their health and safety seriously in the last 2 months (services received during the COVID-19 pandemic…
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff always washed their hands before providing person-to-person care in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the staff always maintained 6 feet (2 metres) separation distance from others when possible in the last 2 months (services…