Acute care patients who reported that hospital staff always checked their identification band before giving them medication, treatments or tests
Acute care patients who gave an overall hospital rating of 8, 9 or 10 on a scale of 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible
Acute care patients who reported that they would definitely recommend this hospital to their family and friends
Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 when asked if they felt helped by their hospital stay, where 0 is not helped at all and 10 is helped completely
Acute care patients who answered 8, 9 or 10 on a scale of 0 to 10 where 0 is very poor experience and 10 is very good experience
Acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment
Acute care patients who reported that the visiting hours for family or friends always met their needs
Acute care patients who strongly agreed that the hospital staff took their cultural values into account