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This indicator is the percentage of acute care patients who reported that the visiting hours for family or friends always met their needs.

This indicator is the percentage of acute care patients who strongly agreed that the hospital staff took their cultural values into account.

This indicator is the percentage of acute care patients who reported that they were always involved in decision making and treatment options (themselves and their family or friends).

This indicator is the percentage of acute care patients who reported that the hospital staff always told them what their new medication was for.

This indicator is the percentage of acute care patients who reported that the hospital staff always described possible side effects of their new medication in a way they could understand.

This indicator is the percentage of acute care patients who reported that they always received explanations about new medications.

This indicator is the percentage of acute care patients who reported that they felt there was always good communication about their care between doctors, nurses and other hospital staff.

This indicator is the percentage of acute care patients who reported that doctors, nurses and other hospital staff always seemed informed and up-to-date about their care.

This indicator is the percentage of acute care patients who reported that tests and procedures were always done when they were told that they would be done.

This indicator is the percentage of acute care patients who reported that they always benefited from an internal coordination of care.