Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that the services were scheduled at a time that was convenient for them in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who would definitely recommend their home support worker or agency to family or friends if they needed home care services.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they had problems with the services they received from their home support worker in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they had a problem getting the information they needed about their services.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that there were limits or reductions in the types of services available in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that there were limits or reductions in the duration of services or the number of hours available in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that the services received helped them stay at home in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that it was very easy or somewhat easy to receive information before they started receiving their services.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that it was very easy to get information before they started receiving their services.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they know who to contact if they have a complaint about their services.